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Review by lmartin12 See Profile

  • Location: Potsdam, Saint Lawrence, NY, USA
  • Business customer Business customer
  • Cost: $8 per month (24 month contract)
Super good customer service. Good price
Problems with call completion, poor simul ring, and trouble with their adapter.
Switched to a different provider.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I had Voipo for my provider for over 1 1/2 years. Over all it was good. It worked most of the time. Sometimes calls to certain areas would not go through. I would call customer support and they would change "routes" and then I could call that area again for a little while. Then I would have to do it over again.

Their simul ring works only on in network calls. Some of my famliy has Voipo so simul ring would not work when they called me.

Then lately we had an audio issue with calls to and from my family that has Voipo. They tried for a few weeks to get it fixed. I decided to go shopping for something more reliable. I purchased an Obi 202. I tried Google Voice, Phone Power, Callcentric, and Anveo. While testing the different providers I decided to disconnect Voipo's adapter and put them on the Obi and it cured the audio issue. The rest of my family ditched their Voipo ATAs and are now using other ATAs. That took care of their audio issues also. They still have the other problems I listed above.

The last problem I had with them is that after porting to Anveo and canceling my Voipo account my Voipo family members could not call me. They got a busy signal every time. Other people could call me fine. Again thanks to super good customer service, I called Voipo and they fixed the problem.

member for 9.2 years, 472 visits, last login: 2.7 years ago
lodged 9.2 years ago

snic
join:2009-10-14
usa

snic

Member

Same here.

I had a similar experience with VOIPO. It worked great for more than a year, then lately I had months of non-stop problems with calls not going through. It seemed like every time I called a new number, there was a good chance that it wouldn't work and a "route treatment" was required to make it work. In other words, to call new numbers I often had to contact customer service and wait at least a day for them to fix the problem. Totally unacceptable.

I canceled and switched to CallCentric, and for the past few weeks their service has been *flawless*. I hope it continues that way; if it does, I'm more than willing to pay the extra few dollars per month. I'll write a more detailed review after a few more weeks.
lmartin12
join:2014-12-19
Ezel, KY

lmartin12

Member

Re: Same here.

You made a wise choice. Callcentric and Anveo both seam to work every time. No more "route treatments" needed. I went with Anveo because they are a wee bit less money than Callcentric and they have more features.