UPDATE 5: August 25, 2010. Started to receive "Authentication Errors".."Remote Computer not responding" and "password/username/authentication issue".....Tech support was stumped by this. Got slapped on the wrist by Millenicom for contacting Verizon directly after Michelle at MC tech support didn't follow up on problem. Cable High Speed internet is coming Sept 12 from Charter.
UPDATE 4: August 3, 2010. I have to give tech support a notch down. Millenicom's third party tech support has the knowledge to troubleshoot......but.....they need improvement in followup. The last support call identified themselves as "Innovative Support Solutions" (Michelle) sometimes there seems to be a lack of communication between them and Verizon.... I also got a snoddy call from Dennis Castle the day after I called Verizon myself about the issue. NEVER CALL VERIZON DIRECTLY they said.
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