Review by TLettuce
Good "Sign up was somewhat reasonable and unlimited bandwidth is unheard of these days."
- Location: Goldendale,Klickitat,WA
- Cost: $70 per month (month by month)
Bad "Coverage map is inaccurate. Customer service is unorganized, unprofessional."
Overall "Make sure you are truly covered before signing up, or get ready to be frustrated."
|Pre Sales Information:|
Value for money:
I initially called and chatted with millenicom's customer service several times before I made any decisions. I looked to see if I was covered and it said I was, although sprint's coverage map showed me just on the edge of their data coverage. I wanted a wireless router so the only option I had where I live was with a mifi device, and the only plan that supports a mifi device is their BYOD (bring your own device) plan (69.99 /mo.).
One of their reps on the phone said that if their site shows me being covered then I am 'GUARANTEED' internet service at my house. Although I talked to someone in a chat and they said if my cell coverage isn't spectacular (I get 4 bars roaming at home) I should be wary.
So fine, I ordered a sprint/novatel wireless mifi 4082 device. When it got in I called millenicom to set it up, as with most other times I have called I got a couple people I couldn't understand or simply cut out (cheap headsets I assume... I called a friend right after, asked him if he could understand me clearly and he said yes every time no problems, so it's not me cutting out) So I set up a BYOD plan. that took about an hour (simply because the guy was so hard to understand) . This was done by about 1130am.
So I couldn't activate my device at home, called millenicom about it, they were very nice, thorough, and understanding so far. We discovered my signal was a 1xsomethingsomething, and I needed an evdo signal to activate my device. The closest one I could find was out in a wheat field 25 miles from my house (no joke, wonder if anybody could see me out there with my laptop?) So I activated it got about 700kb/s right off the bat.
I was very excited, so I went home and got 60kb/s max if I wasn't totally disconnected and most of the time it was about 15-30kb/s which is essentially dial up but less reliable. I tried it until this morning to see if my speeds changed, they didn't.
I called millenicom to cancel my service because they told me if I contacted them within 24 hours of sign up I could cancel with a full refund. (had to call twice, the first person I got I couldn't understand) The guy told me I had to cancel online, I told him I have no internet, and he said that I have to be getting a minimum of 400kb/s and gave me a ton of attitude. I wasn't going to argue with him about it though, I took care of all my animals at home and rushed to town to cancel before the 24 hours.
Came into work to use the internet, was unable to log in with the log-in info that was gone over extensively on the phone when I signed up. So I had to open another chat to ask to get logged in to open a cancellation ticket, because they couldn't help cancel either.
When I finally got logged in I was so worried that I have lost my money by this point that I was extremely frustrated. In my ticket I mentioned some key issues I had and that a lawyer would be contacted if I don't get a refund. An hour later they told me I will still be eligible for a full refund. I will update on here if I don't get it for some reason.
So in the end 24 hours of confusion and frustration is all I've gotten out of millenicom.
member for 2.4 years, 4 visits, last login: 2.4 years ago
updated 2.4 years ago