Review by skatesprosupport
(review was emailed from domain gmail.com)
lodged 93 days ago
 Saratoga Springs,Utah,UT
 $50 per month "Fast internet for a decent price" "Very spotty connection issues monthly" "Terrible tech support, spotty internet issues that happen consistently every month"
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I regret to post this review, but Rapidwave leaves me no choice. We've been
using Rapidwave for about 3.5 years now. For the first 2 to 2.5 years,
their services have been amazing. I'm not sure what has happened in the
last 12 months, but their internet services have turned from great, to
pathetic.
Since about June of 2012, we started getting outages to our internet, where
powercycling our system and router wouldn't fix anything. We had to go
through a Tier 2 technician, who then adjusted the signal and settings of
our unit, and we were up and running again. Sometime in July, same thing
happens. We get an outage, go through a Tier 2 technician, who does the
same thing, and we're back up and running again. This has happened almost
religiously on a monthly basis in September, October, November and so on.
We now come to February, only this time, not even the Tier 2 technicians
seem to be capable of fixing our internet. We lost internet Friday morning,
it is now Tuesday afternoon and we STILL have no internet. We're currently
up to 4.5 days of no service and NO explanation as to why. Every day they
say they'll have a resolution on the next day by 12pm. That date has been
pushed back 3 times now. We NEVER get calls back, even when we request it!
We only get an email with an update on the status (not to mention their
ticket system is terrible). To this day and the dozens of calls we've made
to them, they've never, ever called back. No follow-up, nothing at all,
ever.
If you want an internet service that gives 60% (that's our current rate
from pinging google.com through command prompts) connection rate, and tech
support that never calls back and isn't available the ENTIRE weekend (and
no, Tier 1 support is a joke, all they can help with is powercycling your
router), then sure, Rapidwave is here for all your spotty needs! What an
absolute joke of a company who started off good, but turned sour.
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