Review by marc_erickson
(review was emailed from domain mint-tech.com)
lodged 11.8 years ago
 Brookline,Norfolk,MA
 $49 per month "Horrible tech support"
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Install Co-ordination:
Tech Support:
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Telocity is a complete blackhole--no information can leave their tech support
center.
* 5 email messages to support: 2 autoreplies, 1 support reply, 2 unanswered.
* 6 calls to tech support: 2 "We'll call you back" but they never did, 1
conversation, and 3 times I gave up.
Avg Waiting Time: 1 hour, 20 minutes.
I ordered service on March 1, 2000, from Brookline, MA (02446). I was going
to withhold a review until I had service going, but I've been so frustrated by
their tech support I felt compelled to ding them on it.
I won't go into the gory details--they are as boring as being on hold for an
hour and a half. Suffice it to say, at 8 weeks, I want more than a blinking
"Alert" light on my modem. This would be acceptable if I knew what they were
doing on their end...Instead, I get no email response and the waiting times
are too long to get through on the telephone.
I'm not sure other DSL companies in the area would do any better, but you
might hold off on Telocity until they get their tech support and Northeast
presence in order.
Regards,
Marc Erickson
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