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Review by Barnacules 
UPDATED: 331 days ago
member for 332 days, 7 visits, last login: 67 days ago
 Duvall,King,WA
 $54 per month
 "15Mbit down/2MBit up"
 "Massive Packet Loss"
 "If you play games or stream video stay away"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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UPDATE: Tom as told me that the root problem is actually one of there DOCSIS ports and it should only effect 20% of Duvall, WA customers. So if you are having problems chances are your circumstances are different from mine so please contact BroadStripe directly and let them know what is happening so they can help you. Also note that they have claimed
UPDATE: I just received mail back from Tom at BroadStripe and he has assured me that they are aware of the problem in Duvall, WA right now and that there servers are overloaded and they are in the process of moving people off to other hardware. He said this can take a few weeks to complete and they just figured this out Yesterday (Probably prompted by my original mail). So hang tight and hopefully this packet loss will clear itself up and I can update my review with a better one. I have also attached a picture to illustrate the packet loss problem.
I have been with MDM and now BroadStripe for over 5 years, there service used to be good but has really started going in to the drink after BroadStripe took over. I have a 15MBit connection and it really does download at that speed most of the time (speedtest.net) but the dropped packet rate is almost 10% on average. This means that for every minute or two of video you stream atleast 10 seconds are going with no data transfer. And if you play games this means your friends see your character freak out or freeze up for a few seconds every minute or two. Because of this I cannot really use my internet connection for anything other then downloading stuff before I play it.
I sent mail to BroadStripe requesting assistance and also supplied them with all of the technical data that supports the packet loss problem. I have yet to get a reply back from 3 mails I have sent. I finally included Tom (a broadstripe employee down lower that replied to a comment) and I hope that he gets back to me. At this point I am considering finding another solution like DSL, I would rather have slower download speed and more stable packet transfer since packet loss leads to problems like these (comment if you experience any of these right now).
+ MSN messenger disconnects and reconnects all the time
+ You play Counter Strike and WoW and notice characters freezing for a few seconds every minute or making odd movements and pulling back to place.
+ Streaming video pauses for a few seconds each minute.
+ VPN and Terminal Server connections freeze, lockup and timeout/reconnect continuously
+ Some web pages will not load and you have to press refresh then they load.
These are all symptoms of the same problem with this service. The way to confirm this behavior is to ping your gateway and see how many packets "Time Out". Below is a tutorial on how to do this. You can also use the tools on this site to do a line test and it will also show you the lost/dropped packets.
Ping Test:
1) Obtain your gateway, go to your router and find the DHCP settings and find the Default Gateway
-or-
1) If you don't have a router and you plug right in to the modem type "IPCONFIG /ALL" from the command line and find your default gateway
2) From a command prompt type "PING -T"
3) Watch the ping packets and times and look for "Request timed out"
Each time you see a "Request timed out" that means your packet didn't transfer and you are also suffering from this problem. Please comment if you see this problem so that we can get BroadStripe to take this seriously.
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