| Review by UltraSound |
member for 2.9 years, 45 visits, last login: 228 days ago
updated 1 year ago
- North York,ON
- $12 per month
- (12 month contract)
- about 1 days
- "unlimited local call inbound and outbound, voice quality good"
- "No caller ID, tech support ignores complex technical questions"
- "OK if you make a lot of local calls, you must know how to configure your hardware"
Ease of Installation:
Value for money:
UPDATE (May 2012): I am done with VBuzzer. Ported-in number and switched to VoIP.ms. I have had enough with the crappy tech support and low quality web site of VBuzzer. Overall if you call less than 1000 minutes a month, VoIP.ms might be even cheaper with better tech support and quality.
Review as of May 2010, I am customer for about 1 year ($50 USD / year plan, 1 Toronto number + unlimited local call). The $50 plan no longer exists and has been replaced with other more flexible plans: $5 / month (local only), $10 / month (local + 500 minutes long distance), $15/m (local + 1000 minutes), $20/m (local + unlimited LD). NOTE: "Long distance" covers US/Canada and 30 other countries. You will see the details of these plans on VB website. Some courage will be necessary to navigate to the right page.
VBuzzer is a worthwhile VoIP provider if you satisfy the following conditions:
1- You are technically versed and can solve the technical issues related to VoIP equipment and configuration
2- Make a lot of outgoing local calls
3- You can live without Caller ID feature
In my case, I am stuck with #2, otherwise I would go with VoIP.ms
Details on Good Points:
- Voice quality is good. I have had a few issues sporadically but overall, it's OK.
- Truly unlimited local calls for incoming and especially outgoing.
Details on Bad Points:
- No caller ID support.
- You must know how to configure and hook up your ATA.
- You can only sign up if you download a softphone called "VBuzzer Messenger", create an account and use that account to log in VBuzzer website to continue the ordering process. This softphone is Windows only. If you use Linux then there is no alternative other than to borrow a Windows machine to complete the sign up.
The whole sign up, choose an ATA, configue the ATA was so overwhelming for a 1st time VoIP user that I actually paid someone to take care of the whole process for me.
- The VB web site is a maze to navigate. Phone plans are spread everywhere you must actually have an account and log in to see the complete monthly plans.
- The VBuzzer forum was average a year ago, now it is practically useless. VB staff seems not to actively support their forum anymore. The majority of questions are left unanswered. Most of new questions are related to billing issues since VB has made mandatory to pay by credit card. VB still allows payment by Paypal but you must send a valid ID to authenticate your account and this costs $10 fee. Paypal is obviously not preferred as it is quite complicate to navigate to the page where you can load your credits by Paypal.
- There is no phone support, Tech support is online, via a customized portal which takes around 24h to get an answer. Why don't they encourage to use the forum so that the answer could benefit everybody? Also if you ask a complex question or a lengthy question, generally, the question is ignored. Or answered in a generic way. Something like "we may support that in the future" or "yes, we shall improve this feature", etc.