Review by ArgMeMatey
Good "Solid service for almost five years"
- Location: Milwaukee,Milwaukee,WI
- Cost: $6 per month
Bad "No communication, zero customer service, slow repair"
Overall "Time to move on"
Ease of Installation:
Value for money:
I signed up with them for BYOD $4.99, free incoming, and free incoming CNAM. There weren't a lot of options back then for what I was looking for, but they kept me pretty happy for a long time. LNP process in 2005 was smooth.
They had two long outages, I think in 2005 and 2006, a day or two each.
A few years back they started charging something like $1/mo. for E911, but not providing it. They've never gotten the billing right.
Then no big issues until 2010 when callers started getting an intercept. Took them a week to fix it.
Then my incoming CNAM disappeared. Not worth complaining about at this point.
Then I was getting calls with no audio in either direction. Took them a week to fix that too.
Now there are better options. I've moving on. 13 June 2010
Update, 21 Sep 2010:
MPC was bought by Endstream. Endstream did a good job of resolving issues when I brought things up to them, for example no CNAM was fixed promptly. But I continued to have issues with not receiving incoming calls.
Also when MPC was using Level 3 as their CLEC, I had my name in the LIDB and my white pages directory entry continued just as it had been before I ported from AT&T. At some point they or Endstream moved my number from Level 3 to Verizon/MCI Metro ATS, and coincidentally or not, my LIDB entry is gone, so people I call do not see my name, and my white pages listing has disappeared as well. It's unreasonable that they made these changes without notifying me, probably assuming the process would be seamless and invisible to me.
I started the porting process away from MPC on 4 June 2010 and the port was denied three (3) times due to address and name mismatches, despite information given to me by them. Getting the info corrected in my Verizon CSR was like pulling teeth until I finally was put through to the person who had it all fixed in ONE DAY. Of course, that day was not in June, it was in September 2010. So 100+ days after starting the process, my number finally ported away from MPC.
Due to the ownership change, I wouldn't write them off as a lost cause, but they appear to be starting in the hole. Good luck and good riddance to them!
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updated 3.1 years ago