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Member review of Rogers Portable Internet


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Reviews:
read 8 reviews (2 positive) (6 negative)
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$50 per month avg ($50 to $50)

Review by hollap See Profile
Posted: 94 days ago
member for 94 days, 1 visits, last login: 94 days ago


Val Caron,ON
$53 per month
about 1 days
"Brings entry broadband speeds to rural areas"
"Atrocious ping spikes"
"Everything about this experience has been sub-par."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

    We first signed up with Rogers portable internet 4 years ago. A salesman knocked on our door out of the blue and introduced this service to us. I was impressed with what it could do, 'specially after being stuck on dialup in our area. If I were to guess, his modem was probably completely unlocked and able to achieve speeds that ours cannot. Regardless, first 6-8 months was a dream. Pings were always under 70ms when communicating to anything in Canada and the upper U.S.A. Now since I can remember we get constant ping spikes and perhaps 4days of smooth access to the internet a month. Gaming... forget it. Youtube... grab the bag of chips it's gonna be a while. Email even takes a minute to send without anything attached to it. Overall I'm disgusted with the performance. In the early stages the service was probably not oversold unlike it is now. Why can't I get the 16Mbit feed that's 1mile down the street? The few times I talked to tech support the gentleman was unhelpful and sounded like he was reading pre written responses while answering me. "Everything is good on our end sir" Of course it is, you're paid to say that. Please explain my 2000ms ping please. Still looking for a solution to that problem.

    Now a couple of final points:

    - I would go back to dialup but the fact I'm studying internet/server communication at school I need whatever speed I can get out of this home connection.

    - P2P is not throttled with this service

    - With 4 computers in the house dialup is no longer sufficient, neither is this but...

    - I have the 1.5Mbit/256Kbit connection

    Followup comments:
    view ALL 3 comments

    Moya

    @rogers.com

    Now i know that i am not alone in this sh**t

    I have been told repeatedly by tech support that "seems fine in our end", some of them had the audacity to tell me to take my PC to a PC technician. note that not even a year ago i had my portable modem replaced. it is true that i was very happy with it till the last month or so, it starts acting up weird, most of the time now after a period of time while browsing the web it looses connection and i try renewing the IP but no luck the only solution is to reboot the portable device. Enough i am done i will return it or i will ask to send me a new one.
    permalink · 2009-09-05 07:25:41 · Print · Reply to this

    Toonces

    @brantford.ca

    Re: Now i know that i am not alone in this sh**t

    I know the feeling. My connection hasn't been realistically usable. I also know the feeling about being a short distance from line high speed, both cable and dsl. The government handed out lots of cash to bring high speed to rural areas. I guess "reliable" and "affordable" weren't part of the equation. I'm going to just assume now that Rogers will basically reply with the "sucks to be you"
    permalink · 2009-09-08 15:33:14 · Reply to this
    Moya

    join:2009-09-05
    Scarborough, ON

    		 I have been told repeatedly by tech support that "seems fine in our end", some of them had the audacity to tell me to take my PC to a PC technician. note that not even a year ago i had my portable modem replaced. it is true that i was very happy with it till the last month or so, it starts acting up weird, most of the time now after a period of time while browsing the web it looses connection and i try renewing the IP but no luck the only solution is to reboot the portable device. Enough i am done i will return it or i will ask to send me a new one.
    permalink · 2009-09-05 07:33:35 · Print · Reply to this
    Forums » comments on review of Rogers Portable Internet

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