Review by PX Eliezer 
member for 4.7 years, 2568 visits, last login: 116 days ago
updated 343 days ago
 Hutt River
 Contract price not specified.  "Good basic VoIP service but low on modern features."
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Vitelity provides good basic service, and has a reputation for reliability.
As a service that is BYOD and PAYG, it would compete with CallCentric and Voip.MS, and Anveo.
However, Vitelity's call forwarding features are limited compared to those other companies. For example, Vitelity cannot direct a call to a SIP URI address.
I believe that the Vitelity Control Panel is a bit basic (again, compared to the competition). For example, if you want to review call records, you must request a file to be prepared and e-mailed to you.
Vitelity does have some notable points, such as offering dedicated fax numbers, and supporting IAX.
Other than that, however, I believe that their competitors in the BYOD/PAYG market are more innovative.
ADDED 09/14/2011:
Vitelity has a spiffy new public face to their website, which looks quite nice and highlights their services quite well.
However, they have not yet updated their customer portal, so after login the experience still is a little flat.
Those changes may be coming soon as well, with Vitelity discussing "new V3 customer platform" at the current Austin trade show.
ADDED 11/10/2011:
As I also note below, they still need to e-mail you a file if you want CDR (call detail records). This seems a little surprising, as even some very small providers allow you to see this data in realtime.
Comments:
 | |  fnially.
thx for updating the community  | |
|  | PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | Re: finally. So far the web portal (dashboard) seems pretty much unchanged except that the first pages (landing pages) are more modern looking.
They still need to e-mail you a file if you want call detail records. | |
| | | | | Re: finally. they used to give some of the CDR data in real time.. extended req's required the d/l.. | |
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| | Downloading logs... Large reports are normally queued on a reporting server. There is no need to have these available on the fly. If I wish to download a transaction log from paypal from all the transactions for the period I queue the job and the system emails me when done, it might take up to a day to get it done.
It is just the way it is for larger setups and it makes sense to most people and planners. | |
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