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Vitelity VOIP page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 16 reviews (13 good) (0 bad)
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Review by PX Eliezer7 See Profile

  • Location: Hutt River
  • Cost Contract price not specified.
Overall "Good basic VoIP service but low on modern features."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·callwithus
·voip.ms
Vitelity provides good basic service, and has a reputation for reliability.

As a service that is BYOD and PAYG, it would compete with CallCentric and Voip.MS, and Anveo.

However, Vitelity's call forwarding features are limited compared to those other companies. For example, Vitelity cannot direct a call to a SIP URI address.

I believe that the Vitelity Control Panel is a bit basic (again, compared to the competition). For example, if you want to review call records, you must request a file to be prepared and e-mailed to you.

Vitelity does have some notable points, such as offering dedicated fax numbers, and supporting IAX.

Other than that, however, I believe that their competitors in the BYOD/PAYG market are more innovative.

ADDED 09/14/2011:

Vitelity has a spiffy new public face to their website, which looks quite nice and highlights their services quite well.

However, they have not yet updated their customer portal, so after login the experience still is a little flat.

Those changes may be coming soon as well, with Vitelity discussing "new V3 customer platform" at the current Austin trade show.

ADDED 11/10/2011:

As I also note below, they still need to e-mail you a file if you want CDR (call detail records). This seems a little surprising, as even some very small providers allow you to see this data in realtime.

member for 5.9 years, 2568 visits, last login: 1.5 years ago
updated 2.1 years ago

Comments:
jimboe

join:2000-08-14
New York

fnially.

..about time for a portal face lift..

thx for updating the community
PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

Re: finally.

So far the web portal (dashboard) seems pretty much unchanged except that the first pages (landing pages) are more modern looking.

They still need to e-mail you a file if you want call detail records.
jimboe

join:2000-08-14
New York

Re: finally.

they used to give some of the CDR data in real time.. extended req's required the d/l..

kieranmullen
Premium
join:2005-12-12
Portland, OR

Downloading logs...

Large reports are normally queued on a reporting server. There is no need to have these available on the fly. If I wish to download a transaction log from paypal from all the transactions for the period I queue the job and the system emails me when done, it might take up to a day to get it done.

It is just the way it is for larger setups and it makes sense to most people and planners.