 Review by n1zuk 
UPDATED: 267 days ago
member for 8 years, 3131 visits, last login: a few hours ago
 South Burlington,Chittenden,VT
 $7 per month
 about 1 days
 "Pricing, Choice of service, Responsive support"
 "Still in Beta, and waiting for some features"
 "Hope they stay on course, will be a great provider"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Update 26 Feb 2009
I took the plunge the other week, and switched to Future Nine to be my primary home provider. I was unhappy with the problems I was having with my previous one ("Maybe Phone"), and my experiences with F9 gave me confidence to give them a shot.
First, my situation: We typically use only 100-200 min/month of outbound domestic dialing. However, we average 800-1000 min/month of international calling. I had been using F9 as one of my international providers, and call quality has been very good and reliable. I wished to maintain my home DID, even though a good portion of our domestic calls are handled by two cell phones.
I ended up going with the Bare Essentials plan for $75/year. I also was given a discount on porting my number (typically $25), as I've been testing and using Future Nine from near their beginning. With no other junk fees tacked on, this has my monthly cost for my low usage domestic calling down to $7.20/month.
The good news is everything works as it should. Voice quality is excellent. The service has been reliable. I've learned my way around the control portal, and have most of the features mastered.
Future Nine has been testing their setup to begin implementing E911 for those who chose to use it. Current reports are that once up and running, those wishing E911 service can get it for a $1/month fee.
As I say in all of my VOIP reviews: "It is a telephone. It should work." And in Future Nine's case, it seems to do so just fine.
-----------------------------------------------------------------
(Original review from June 2008)
Future-Nine is one of the new upstarts in the VOIP provider market. The two major things going for them are the value of their services, and the responsiveness to customer's needs.
I'm using them as a PAYG (Pay As You Go) provider for my international calling (about 1000+ min/month). Their call quality and pricing have been exceptionally good for the two months I've been using their service.
Their support has been quick to address any issue, even if it isn't a problem with your call. They have been taking customer input on features and changes to the service they offer. One great feature is to be able to choose the quality of the call routing you use with each individual call. This is great if you find a route that is temporaily unavailable (it *IS* the Internet, after all!), you can try again using a different routing.
They also have all the bells and whistles VOIP customers expect -- web dialing, callback, dial in access numbers (like a prepaid calling card), 3-way calling, and many more. So far one of the best I've come across.
On the negative side (but then, they are new, growing, and in Beta), they have had some hardware issues with servers going down. They have been quick to resolve these issues, and get their hardware more reliable. Also, their web site is a little less than intuitive to navigate - certainly not as slick and professional as some other providers. But then, what is more important? I want a phone that works. I already visit many slick web sites.
I know that many VOIP providers come on as gangbusters, only to fade over time. I'm hoping that this one breaks that model, as they have a great amount of potential.
Followup comments: | Forums » comments on review of Future Nine Corporation |
|
Future Nine Corporation
(19)
·