Review by Davesworld
Good "7 digit, 10 digit and overseas calls without using 011. Tech support bends over backwards to help."
- Location: Everett,Snohomish,WA
- Cost: $11 per month (12 month contract)
- Install: about 1 days
Bad "Website could use a bit of polish but I'm used to it."
Overall "The service just plain works! Low cost service with high quality."
Ease of Installation:
Value for money:
(ratings match consensus)
Old reliable. I can't remember the last time I actually had this service not work due to any of their equipment being down. Using g.711 gives good quality with no quality issues I could detect.
I recently decided to move to an IP Phone rather than have several DECT Pots sets plugged into my Audiocodes MP118 and having phones all over the house so I gave the improved Snom M9r a try. I initially had difficulty receiving incoming calls on F9. Tech support worked on it right away and it turns out that the Snom is sensitive to having (your 8 digit user)@(your 8 digit user) set on the server. They shorted mine to just (your 8 digit user) and it works fine.
MWI works with this IP Phone (M9r) and even worked when I was not getting incoming calls. It never worked on the MP118. Now that everything including MWI works with F9, there's not much I could criticize here. g.722 would be nice as many of us are starting to use it.
Update 04/21/10: F9 is in the process of switching to another carrier. We can now get CNAM in both directions and I now have incoming CNAM. This is real CNAM, not just a third rate CNAM clone.
Top notch voice quality and value due to careful methodical network build out by F9. Great and fast response by Tech support who is also very active in these forums.
Long version, caffeine recommended:
I got a good deal on a few Audiocodes MP-118 FXS ATAs and decided to try F9 after being weary of proprietary ATA devices that you can do nothing to fine tune to suit your line conditions. On a Nokia N95-3 it was painless and used it while waiting for the other two ATAs to arrive even though I dislike VOIP over any wifi link. For fun I used F9 over a router running 3G HSPA via a Cisco 1232 AP and it actually worked and automatically negotiated down to the g.729 codec. Of course there was a much more noticeable voice lag using 3G and WiFi at the same time but it did work and did not sound choppy for the few minutes I used it. F9 is not responsible if you get canceled by your 3G provider for violating their TOS.
When I started using the MP-118, there was a bit of a learning curve since F9 has not yet used such a device and there exists no config howtos for this as a result. By reading every single device config F9 DOES have listed, I was able to figure it out. The manual for my device is 486 pages long and read a lot of it more than once. As far as non HD telephony, I have not heard better. My hardware and F9 via ulaw results in very clear communication. I left the MP-118's jitter buffer at the default 10ms and all is well. The codec settings by default are already proper at 20ms packetization time.
I now have my cell calls forwarded to my F9 number while at home for better quality codec enjoyment ulaw versus gsm codec. Need I say more?
I live in Everett, Wa USA. Numerical CID works, incoming CNAM does not as of yet in my locale but is available in other places. Outgoing CNAM works perfectly in the real CNAM world.
The website itself is improving in small steps and is very usable.
member for 6.3 years, 1144 visits, last login: 8 days ago
updated 149 days ago