Review of Future Nine Corporation | DSLReports.com, ISP Information

Misleading overall rating. Little has improved, Quality and support are much worse than some other providers.

I had been F9 customer for about 3 years, I signed up F9 on 2008 because F9 offered simulring while CC did not. I have promised some members to write a review.

F9 had failed to notify customers when the term or rates are changed, there were several threads and commentaries about those practices.

It seems F9 has been run by one person and he can change terms and rates at any time without writing or email notifications to customers.

Some companies such as Phone Power and VOIPO have received some very negative reviews recently, F9 has joined the discussions, I want potential customers read more posts and reviews before they make their decisions.

As for service, there were many quality problems over the years, there is no comparison between F9 and providers such as Callcentric and Callwithus.

Their web site is misleading about services and TOS.

There are many providers provide much better support and service with lower rates.

Most importantly, there are many providers which can be trusted.

Comments:

nitzan Premium,VIP join:2008-02-27 kudos:2	Classic REVENGE REVIEW. This particular individual ran a business over a residential service. We charged him a measly $15 overage fee and ever since he's been going crazy over this particular incident. You're fired as a customer. Good riddance.
	permalink · 2011-07-16 08:57:55 · ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: Classic REVENGE REVIEW.

Read this forum and review board, people can find many's comments to the CEO of F9, e.g.,

»Future Nine CEO, Customer Fight Over Accurate VoIP Rates

The list can be added and added by doing a little search.

There were many posts by formal customers left F9 for better providers. You were fired by many.

You can say what you want to say, I'm only one of your many "formal" customers.

I have never seen any business in my life charging customers without notifications of term changes.

You have been going back and forth to admit or deny F9 is for small business or not, when you make money you welcome "business", when you felt you lost money you deny F9 is for "business". In your word "you decide", you called a long time customer with a single month 3500min/mo as "abuser".

Customers have the rights to know the providers and to be informed.

You have not admit customers should be notified when term changes until the very end of that thread, instead you called other providers "spam" by notifying customers.

Many other providers have A-Z rates, F9 changes rates at anytime without notifications, that caused one of the long tread, but F9 has not changed.

permalink · 2011-07-17 07:11:03 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

you called a long time customer with a single month 3500min/mo as "abuser".

I have never used the word "abuser". I don't think what you did was abuse. But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

You claim that we changed the terms on you but that is not true. The only thing that changed is the number of minutes allowed was decreased from 3000 to 2000. As a very active member of this forum I'm surprised you didn't see the thread discussing this. But let's assume for a second that you didn't know it was decreased: you've used 3500 minutes on a DID that was CLEARLY marked as 3000 minutes at the time you purchased it. It was clearly stated on the website and the only way you could miss it is if you IGNORED it. So even if we were to stick to the initial 3000-min limit you'd still be charged an overage fee - just a few bucks lower.

I'm amazed you'd go to such lengths to hurt our business for $15 (or actually just $10 when you consider you'd be charged $5 according to the original 3000-minute limit). Karma is a bitch though. Good luck with your wife's business....

P.S. It's funny how you were satisfied with our quality, customer service, etc. while we were providing you service below our cost. But now all of a sudden you claim you had poor service, bad quality, etc. - you are lying to make a point and hurt our business. I guess for you the end does justify the means.

permalink · 2011-07-17 07:58:30 · Print ·

Arne Bolen
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Re: Classic REVENGE REVIEW.

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.

That way it will be even more clear.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-17 09:41:21 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

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·Anveo

2 edits

Re: Classic REVENGE REVIEW.

said by Arne Bolen:

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails , they should stay with rate/limit at time of signing up, e.g, those customers with $1/mo DID offers should not pay $5/mo or $6/mo posted on web site from time to time.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

An Anveo customer was charged for over limit for that day, he posted, that did not become a big issue.

CallCentric notified a residential customer for using 5000+min/mo without charging that customer first.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

As he stated "he decide" how much to charge. If I had more than $15 in my account, he could have charged me for much more than $15 such as $100 "administration fee" as he said. That's why I said F9 can't be trusted.

I don't have time to respond F9 CEO today, but I'll.

permalink · 2011-07-18 07:04:08 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

permalink · 2011-07-24 02:54:41 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

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·Anveo

4 edits

Re: Classic REVENGE REVIEW.

said by nitzan:

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

I liked you responses, it's the Nizan the others had described

.

BTW, you're lying, after I told you I started porting out to CC, you PMed me and offered me to stay (Do you want me to post the PM?)

I notified you 2 months later to close my account after I used up my balance.

Does it make you fell better when you're lying about firing customers when many customers fired you?

permalink · 2011-07-24 07:11:07 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

said by nitzan:

But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Don't blame customers for loosing money, think about the ways you conduct business. How could customers know you were loosing money if you do not notify customers? I thought we were doing you a favor by staying with you for many years.

permalink · 2011-07-23 20:46:45 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

Considering her line of business, I am assuming a lot of calls means a lot of business. That's a good thing.

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Given the rate we had to pay for the specific rate center your DID was in, and the usage (2000-2500 minutes on average for the last year or service) I calculated a little over $100 in losses. I'm sure we regained some of that from your outgoing usage, but not much.

Don't blame customers for loosing money

Nobody blamed you. We simply charged you overage fee as per the terms of service you agreed to when you signed up. If you didn't bother to read the terms or didn't realize the DID had limits then I am sorry but that is your fault not mine. We'd rather charge you a small overage fee so you feel the urgency of the matter rather than send you fifteen warnings until we have to cancel your account because you don't listen to those warnings. I don't know about YOU specifically - maybe you would've listened - but in past experience EVERY user we notified simply ignored it until it became a financial matter or their account was terminated. $15 is not a lot of money - it's just a token fee to make sure you pay attention - which you obviously did as a result.

I thought we were doing you a favor by staying with you for many years.

Thank you, and you were profitable for us for a long time - but once your usage jumped from a few hundred minutes a month to a few thousand minutes a month you were no longer profitable and we basically turned a blind eye because you were a long-time customer. Maybe we shouldn't have looked the other way, lesson learned.

permalink · 2011-07-24 07:58:22 · Print ·

PX Eliezer
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·Gizmo5

As Mr. Reuter said, news is best when it's fresh.

I would disagree with the reviewer.

FutureNine seems to have many satisfied customers. Most recent reviews have been good.

Different providers have different strengths and weaknesses.

FutureNine offers very good value for many people, depending on individual calling patterns.

I don't think that anyone chooses F9 because of a great website (it definitely needs upspiffing) or because of VIP customer service (you'll get what you need, but J.Lo won't serve you dinner) or for advanced features.

Rather by most accounts, calls connect, it works, and the prices are good.

And it has seemed to me that Nitzan has done well posting updates as to the service.

I'm not going to worry about things dating back to the Republic of Tannu Tuva, or the 23rd sequel to "Planet of the Grapes".

It's better to focus on what's happening NOW, which generally seems to be good.

permalink · 2011-07-16 12:37:06 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

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·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now. Just taking my time. Saw this thread from last year and decided that FutureNine wasn't a company that I would be doing business with. This story is just more of the same that has been going on for a while at FutureNine »[Future9] Puzzeling attitude at Future Nine".
»[Future9] Puzzeling attitude at Future Nine

None can tell futures of Future-Nine, but there are patterns in the past.

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

Customers need to aware they are dealing with an individual with un-predictable personalities.

permalink · 2011-07-17 07:25:45 · Print ·

PX Eliezer
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1 edit

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Moreover, lots of the posts in that thread were in support of Nitzan and F9.

said by yahoo2003:

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

FutureNine is still a value-priced provider, offering good basic service at good prices.

said by yahoo2003:

Customers need to aware they are dealing with an individual with un-predictable personalities.

To which individual are you referring?

It seems to me that every time you post, you make Nitzan look better, and you make your own case look worse.

permalink · 2011-07-18 18:08:17 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer:

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

F9's "defenders" only make F9 and CEO be more reluctant to make changes to make it better.

A company won't be run down by it's customers and competitors, only by it's management.

If you believe that thread is old, did you see any changes he has made? His current customers are complaining now about his rates/routes changes without notification.

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

There are defenders, that doesn't mean the provider is right. There are much more silent costumers are reading the reviews and posts.

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.

permalink · 2011-07-19 07:13:12 · Print ·

PX Eliezer
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Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

If you believe that thread is old....

You have now truly jumped the shark.

It is not a matter of BELIEF if an internet thread from 2009 is old. It is a statement of FACT.

said by yahoo2003:

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

Are there truly monthly flat-rate plans with lower rates, once fees are considered? F9 continues to have very attractive plans:
»www.future-nine.com/plans.html

Does anyone else offer these packages for less? Please tell us.

(In any event, courts allow great latitude in advertising terms such as "best" and "cheapest". It's called parity. Every pizza place in town advertises that they have the "best" pizza.)

said by yahoo2003:

His current customers are complaining now about his rates/routes changes without notification.

Who?

Perhaps you can find a handful, as there are discontented customers in ANY company.

But there is NO big epidemic of dissatisfaction with F9 except in your mind.

said by yahoo2003:

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.

I don't know any such thing.

And Nitzan is not my "buddy". In fact, I have consistently said that F9 needs to make website upgrades. And Nitzan recently criticized something that I had posted. We are not "buddies".

As I said, everything that you post, ends up to his benefit.

permalink · 2011-07-19 08:13:11 · Print ·

yahoo2003

join:2007-11-02
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·Anveo

1 edit

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer:

As I said, everything that you post, ends up to his benefit.

I'm sure F9 CEO agrees with that.

I'm just too busy with many projects and don't have time to post many of my opinions, I only need to add the links, be patient

.

That tread is only 1 year and 2 months old (2010-05-10)

»[Future9] Rate surprises (and not good ones)

There are many new ones.

permalink · 2011-07-20 12:05:48 · Print ·

Arne Bolen
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said by PX Eliezer:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-19 10:54:30 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

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·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by Arne Bolen:

said by PX Eliezer:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.

Indeed.

In 2 years, Callcentric implemented SimulRing, call hunting and got Fax to email working reliably and added many other features. CC's rates have not increased (at least for my DID since 2007)

New comers such as VOIP.ms provide very competitive prices and services.

There is Anveo which I love it.

What improvements has F9 done in 2 years? There were many threads about F9's service cuts and rate increases.

permalink · 2011-07-20 12:39:57 · Print ·

Arne Bolen
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·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

What improvements has F9 done in 2 years?

Future Nine is a provider who specializes in low rate VoIP Phone Service. It's a provider for those who are only concerned about the lowest possible call rate.

IMHO you can't compare such provider with a high quality business provider like Anveo and a high quality residential provider as Callcentric.

If you look in the forum you will find several people complaining about the $0.0198 call rate with Callcentric.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-20 13:24:04 · Print ·

yahoo2003

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Mclean, VA

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