Review by pirateallday
Good "No hacking issues"
- Location: undisclosed location
- Cost: $15 per month
- Install: about 2 days
Bad "can be better"
Overall "not bad to be honest"
Ease of Installation:
Value for money:
(ratings below consensus)
cheap, reliable, the line is quite good, best I have used if I am honest. I did get an issue in the past of calls not being clear and a quick email to them resolved the problem.
What I would like to see is a ticket system for support that automatically closed after 48 hours if no response. That would really improve customer service.
Finally, F9, the customer is always right. Use that motto, don't break their trust and always put the customer first, irrespective of anything, and you will be the leading VOIP provider.
member for 324 days, 2 visits, last login: 321 days ago
updated 321 days ago
| |PX EliezerPremiumReviews:
What's that bad smell?
said by pirateallday:Hmm, my question would be, what are the specific issues for which you need support?
The main issue I have with this company is support which is none existent. They do not respond to emails and the support is so bad that I decided to leave.
said by pirateallday:Well, some other provides have [higher] top-up minimums, such as $20 or $25.
Secondly, they charge $15 minimum top up and their excuse is merchant charges which is a lie because other companies accept $5 and seem to be able to survive.
So use the $5 companies if you like....
said by pirateallday:Here is where you start to lose credibility. FutureNine is well recognized as one of the cheapest SIP-friendly providers around.
Future Nine will claim it is because they keep their call charges cheap but this is not true because they are not cheap. If you compare their rates to other companies, you will find other providers much more cheaper.
WHICH providers do you think are [consistently] cheaper? (Don't say Skype or Betamax, those are very different types of companies which serve limited niche situations).
said by pirateallday:Facetime is a rather limited WiFi service supported by Apple restricted to specific equipment. Skype has the backing of Microsoft and likewise requires proprietary equipment---it can't use regular ATA's. Neither one is a general purpose BYOD-friendly VoIP service like FutureNine.
I have decided to stick to Facetime, Skype until I find a better solution.
said by pirateallday:That's utter bullshit.
As I type this review, their website has been down for more than a week.
If their website was down for ANY length of time, the Voip forum on this website would have been FLOODED with comments.
This is getting ridiculous now. Who the hell are you talking about? we've only been in business FIVE years.
Sadly, this has been going on for more than a decade.
For the record: we've never been "shut down by paypal" like you claim in your other review, and we've never been banned from any internet forums. You're just making shit up as you go - 90% of this review is pure lies.
As far as keeping your money- you have 8 cents left in your account. Would you like that in a check? money order? western union? Charge back fraud is a serious matter. You've used up your calling credit - if you try to charge it back now you will be committing a crime.
As far as banning you from the service: you've been banned for being annoying. If you expect us or any other company to provide you with service after you post lies and fake reviews in a deliberate attempt to tarnish our reputation then you're dead wrong. Go harass another company.
If our rates are competitive- why are you giving us 25% on the value for money scale?
Future Nine will claim it is because they keep their call charges cheap which I tend to agree with because their rates are competitive
If call quality is good- why are you giving us 25% on call quality and 0% on reliability?
Thirdly, line quality is good and quite clear, funny thing is, line quality improved when connected via VPN.I used to have issues with calls dropping but no more.
If you have a problem with support- fine, give us zero for technical support, but giving us low scores across the board even though you yourself admit call quality is good and rates are competitive turns this into a revenge review. I apologize if we over-reacted in banning you, but from my point of view you posted things like "web site is down for a week" and "no response to ten emails" which are just not true. I assumed your only interest is to defame the service and as such decided there's no point in continuing our business relationship - if this wasn't the case and was a misunderstanding then I apologize.
Cape Coral, FL
This is a wrong assumption
the customer is always right.