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Future Nine Corporation page on DSLReports
Six Month Rating

Reviews:
bullet 92 reviews (74 good) (7 bad)
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Review by Maui2013 See Profile

  • Location: Kihei,Maui,HI
  • Cost: $5 per month (month by month)
Good "Nothing good"
Bad "No phone support, website user data not linked to # CSR (can't port out)"
Overall "I would avoid Future-Nine like the plague."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

I lost my # since future nine is completely incompetent. They changed my phone CSR info to another person so I could never port away my #. I tried 10 times and for 5 weeks. The support guy "guessed" what it was then finally he says he pulled the CSR info but AGAIN it was wrong. I guess he thinks he can keep his business by holding your # hostage. Bottom line Future Nine is not a real business. They have no phone # to call. I am now trying out Straight Talk for 15 dollars per month. It's a real business.

member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago

Comments:
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Straight Talk's fault.

Straight Talk never even attempted to port the number. They gave a serious of b/s excuses that made zero sense to me (being experienced with porting). They are either completely incompetent or they deliberately did not want to port the number - either way we cannot do their job for them. Our carrier never received a single request to port the number out - it was never filed by Straight Talk.

I seriously urge you to reconsider doing business with them. They don't sound like a "real business" to me if they can't even handle a number port.

Please note you have NOT lost your number. It is still active, and ANY other carrier/provider will be able to port your number - I urge you to attempt to do so and see for yourself.

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms
·Callcentric
·callwithus

Re: Straight Talk's fault.

Number porting can be a pain.... and usually it's the gang you're porting FROM that is to be blamed.

I'm going to side with nitzan on this one. Never cancel your existing service or let it expire until your number is indeed ported and tested.
Maui2013

join:2013-01-30
Reviews:
·Future Nine Corp..

Re: Straight Talk's fault.

Well, Future-Nine (Nitzan) is the FROM in this case.

My #, purchased through F9, has the WRONG INFORMATION on the CSR. It's some address in LAS VEGAS for a company I have never heard of. Usually your contact info at the time of purchase would be used for the CSR information, or a system would auto-update the info in a timely manor. But instead it has a LAS VEGAS address (not my information).

Also since F9 isn't a telephone carrier, I guess this doesn't apply to them:
Per FCC mandate, any and all carriers must provide a CSR upon demand. The CSR will show the carrier, the customer name and billing address, and the phone numbers belonging to the customer. Without either a phone bill or a CSR, no carrier will be able to port a number.
Here is an interesting fact from F9's TOS:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Nitzan works hard to defend himself but he doesn't work hard to help his customers. He doesn't even have a telephone # to call nor will he call you. It took him 3 weeks to look up the CSR information on file with the carrier (whoever the carrier is I never knew)... To this day he blames the other side. If I could port a # without matching information it would be no problem. But F9's data isn't linked to my phone's CSR... I have no idea what the info is.. (He says he called the carrier and gave me the Las Vegas info, but it too failed)... So it cannot be ported.. it failed nearly 10 times... Nitzan even guessed at what it might be... wasting my time at 1 hour per call...

Nitzan do you ever plan to fix your customer's CSR's? You are such an expert at porting, is it possible to port numbers without the correct info? Will you admit to everyone the data on the CSR does not match my data? No carrier could port a number with the wrong data.... so why do you blame the other side when you are at fault? Even if Straight talk lied (which is absurd), without the correct info the port will ALWAYS BE DENIED.

To his credit he refunded my money very promptly. Thank You.
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Re: Straight Talk's fault.

You are misunderstanding the whole concept of CSR. CSR is the COMPLETE HISTORY of a phone number's ownership. Just because a carrier changed it to reflect their own name and address doesn't mean YOUR name and address get purged - they are still in there.

The problem is Straight Talk never bothered looking at the CSR or even attempting the port - they simply rejected it. They could have easily ported but they chose to not even try. You are blaming us for their incompetence.

I have personally ported hundreds of numbers with similar issues - where a carrier changed the CSR to reflect their own name. Vonage for example comes to mind. I know for a fact this is not a problem and can be easily done. As I mentioned before: I urge you to port this number to someone other than ST and see for yourself.
nitzan
Premium,VIP
join:2008-02-27
kudos:8
said by Maui2013:

is it possible to port numbers without the correct info?

Absolutely YES. If your info is in the CSR history and the current CSR info reflects your carrier - then yes you can port it and we've done so hundreds of times.

Kai Kiribati

@optonline.net
said by Maui2013:

Here is an interesting fact from F9's TOS:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Don't blame Nitzan for that particular issue.

The FCC has said for several years---and this still is their current position---that VoIP services are NOT common-carriers.

Even Vonage, the biggest independent VoIP company, is in that same position.

Here, someone is trying to change that with regard to Vonage:
»www.telecomlawmonitor.com/2012/0···ication/

By the way, for readers who don't know, Straight Talk is not a VoIP company, nor a Republican radio show.

Rather, it is a cellphone service (an MVNO that is sponsored by WalMart and TracFone).

Thus, being a cellular outfit, it is not a peer of a VoIP company.

Sean

@rr.com
The fact is, Nitzan doesn't even have a telephone # to call. Even in a special case. He also doesn't put your information on your CSR (It's some company in Las Vegas, or is it?). Do you really think a national company using Verizon as their carrier is not trying to port my #? These people who call me every time the port fails? They are just lying? Nitzan, tell the truth. My # was not even in my name. Probably NONE of your client's numbers are in their name.
They cannot port them out. To this day I have no idea who the carrier was. Nitzan, why was my information not on the CSR? How about all your other customers? What about their CSR?

Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:

COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437

Nitzan, how many employees do you have? You really have NO IDEA what went on. You make a lot of noise but everything I said was 100% truth.

He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...

You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.

Also check this out right from his terms of service:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
Maui2013

join:2013-01-30
Reviews:
·Future Nine Corp..

Re: Straight Talk's fault.

It was a flagged reply.. thus the delay..

I said my piece on this matter.. I'm not happy I couldn't keep my # after 5 weeks of effort, but I guess that's the state of the industry. It would have helped had my name been on the record...

Anyway I have moved on. Good luck to all whatever your choices!

Sean

Kai Kiribati

@optonline.net
said by Sean :

The fact is, Nitzan doesn't even have a telephone # to call.

That's not unusual.

Others that don't include Localphone, CallWithUs, etc.

Even Voip.MS which does have contact numbers, says that they prefer to do tech support by e-mail, ticket, or chat.

said by Sean :

Nitzan, why was my information not on the CSR?

This sort of arrangement is a rather common situation among Voip providers, perhaps more so among ultra-low priced ones. It's similar to a stockbroker holding your securities in "street name".

said by Sean :

Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:

COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437

They are a well-known national CLEC. VoIP providers have to get their numbers from CLEC's.

said by Sean :

You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.

You did NOT lose your number. He has stated several times that you can ask that it be ported to someone other than Straight Talk. Why not take him up on the challenge? If it gets ported, you can have your way with the number. If it doesn't get ported, then you will have bragging rights that you were right all along.

said by Sean :

Also check this out right from his terms of service:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

As I explained above, that language applies to EVERY VoIP provider today---it's from the FCC and reflects the current state of regulation. VoIP companies are NOT legally common-carriers. Nitzan did perhaps make a mistake by actually putting it in the terms of service where certain people will misunderstand it and twist it. But it's the state of all of the providers today in the US milieu, and Canada too pretty much.

Were that NOT the case, VoIP would be far more expensive, you'd have to pay all the taxes and fees charged to regular phone companies.
nitzan
Premium,VIP
join:2008-02-27
kudos:8
said by Sean :

He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...

We went out of our way to try to help you and spent HOURS trying to do so, in a very timely manner. We can't help you if your new carrier isn't even submitting the port - we can't do their job for them.

You have not lost your number. It is perfectly fine, active, and available to be ported out. As stated before- you are welcome to port it out to another carrier, and we'll even provide service for the number FOR FREE until you do so.

Having your number in the carrier's name is not a problem and does not prevent port outs. It happens all the time in the VOIP world- most numbers you purchase from a VOIP provider will have their name on the CSR, not yours. This never prevented us from porting numbers in so it shouldn't have prevented Straight Talk from doing so - the problem is THEY NEVER EVEN TRIED.
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Update - it really is Sprint MVNO's at fault.

We recently had another customer attempt to port their number to another Sprint MVNO (Ting) - they ran into the same issues and over and over again the port failed. Eventually giving up on Ting he attempted to port to T-mobile and the port completed within a few days with no issues. Please see: »How to port to Google Voice from Future-Nine