said by Sean :The fact is, Nitzan doesn't even have a telephone # to call.
That's not unusual.
Others that don't include Localphone, CallWithUs, etc.
Even Voip.MS which does have contact numbers, says that they prefer to do tech support by e-mail, ticket, or chat.
said by Sean :Nitzan, why was my information not on the CSR?
This sort of arrangement is a rather common situation among Voip providers, perhaps more so among ultra-low priced ones. It's similar to a stockbroker holding your securities in "street name".
said by Sean :Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:
COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437
They are a well-known national CLEC. VoIP providers have to get their numbers from CLEC's.
said by Sean :You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.
You did NOT lose your number. He has stated several times that you can ask that it be ported to someone other than Straight Talk. Why not take him up on the challenge? If it gets ported, you can have your way with the number. If it doesn't get ported, then you will have bragging rights that you were right all along.
said by Sean :Also check this out right from his terms of service:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
As I explained above, that language applies to EVERY VoIP provider today---it's from the FCC and reflects the current state of regulation. VoIP companies are NOT legally common-carriers. Nitzan did perhaps make a mistake by actually putting it in the terms of service where certain people will misunderstand it and twist it. But it's the state of all of the providers today in the US milieu, and Canada too pretty much.
Were that NOT the case, VoIP would be far more expensive, you'd have to pay all the taxes and fees charged to regular phone companies.