Review by ClintJCL 
member for 10.6 years, 50 visits, last login: 172 days ago
updated 1 year ago
 22312
 $70 per month Covad "It works." "Most outages of any ISp i've ever had, DO NOT RESPOND TO BILLING INQUIRIES" "For serious users only."
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2006 and 2007 were great. No problems.
2008, 2009, 2010? 32 days with problems. That comes out to one problem ever 34 days. That is the highest rate of problems I've ever had. I can barely go a month or two without having to call them to fix my line.
And then in 2011, the billing issues began. My billing service is partially responsible for screwing things up. But then we got double bills. Then we accidentally paid one. Then I asked for a billing inquiry.
Did I get a response? Yes. I got a response telling me they'd send me the billing report.
It never came.
I sent more emails.
I sent more.
And more.
It's now been almost 2 weeks. I am just asking for a simple billing report. This is a reasonable request.
I even tried calling their billing department, and there was no answer!
Oh, did I ever mention that even though they advertise 24/7 tech support, that if you call in the middle of the night sometimes nobody answers?
These guys are friendly, competent, and courteous. They just aren't providing good support for their customers. The choice is yours.
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