republican-creole
Search:  

 
theme to white backgroundlet page decide theme
HomeFind ServiceReviewsISP NewsFAQsForumsToolsDatabaseAbout 






how-to block ads



Member review of AT&T Southwest


News tagged to this company
more information on the company
Official support
Full AT&T Southwest Forum

Reviews:
read 1568 reviews (935 positive) (316 negative)
If you wish to review this company, email reviews@dslreports.com
login for new review notification feature
Award!

about
Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$72 per month avg ($25 to $400)

Speed test results 3 year trend
Review by dchathaway See Profile
Posted: 9.5 years ago
member for 9.5 years, 4 visits, last login: 9.3 years ago


Oklahoma City,Oklahoma,OK
$40 per month (12 month contract)
"Price, Price, Price"
"Support, Tech Assistance, Reliability, Poorly Prepared Provider to handle business volume"
"Would wait awhile, would not dare drop AT&T Worldnet and 2nd telephone line for at least 2 months."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    It took about 3 weeks waiting to get the free modem and installation for
    $39.95 monthly for a year contract. I made the mistake of cancelling my
    AT&T worldnet service and the 2nd phone line a couple of days after DSL
    installation. Of course, as soon as I did this the DSL went to hell in a
    handbasket. Could not connect to the net although the modem showed
    connected. It seems that their server had a hardware problem. Guess they
    never heard of a backup system!! I am not sure that getting the USB modem
    was a good idea either. Wait time to talk to a tech was 30-40 minutes. Also
    could not activate the E-Mail account. No one seemed to be able to help or
    cared either. Took three weeks, several calls and e-mails to them before I
    got lucky with a young lady at the repair line and it was fixed right away.
    The simple problem was that SW Bell advertised the $39.95 deal with large
    ads in the local paper and were overwhelmed with business. This was a case
    of poor planning and poorer execution of the service offered to the
    customer. SW Bell wil learn quickly that they are not the only game in town
    with this kind of performance. Rate them NO STARS for me. D. Hathaway,
    Oklahoma City.

    Followup comments:
    view ALL 5 comments
    Forums » comments on review of AT&T Southwest

Friday, 27-Nov 14:25:05 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.republican-creole