 Review by HappyBunny 
Posted: 1.9 years ago
member for 7.1 years, 3082 visits, last login: a few hours ago
 Long Beach,Los Angeles,CA
 $6 per month
 "Nothing really"
 "unreliable connection, rude CSRs"
 "Not worth it anymore"
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Install Co-ordination:
Connection reliability:
Tech Support:
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I am a loooong time LA Bridge customer--had them since 1999. I used to think they were absolutely the bomb and recommended them to others--but no more. The reviews above were very accurate but as you can see, none are recent. In the last year, there have been some very negative changes at LA Bridge. Tech support seems to be outsourced--although they deny it--everyone sounds like they are in India or someplace. They are also rude, which is inexcusable. It used to be you would get helpful and knowldgable tech support people--now they are just script-readers like Verizon, AOL, etc.
The reliability of the service has also gone down. Spam has increased many times over, because LA Bridge cheaped out and went to an inferior spam blocking system--the one they used to use with Postini was *much* more accurate. During this time of transistion, the spam just poured in. We were promised new larger mailboxes to make up for the mess, but that was never followed through on.
In the last month, email has become less reliable--and I am paying extra now to have only email through them, as I switched to cable broadband. I need a reliable email provider for my business, and wanted to keep my address. There have been several email outages--we are now in hour 20 of the latest one. Its Saturday, and a holiday weekend, and I am guessing we wont see anything until Tuesday. I called last night and was told exactly nothing about when the service would be back up. That is not acceptable. I am cancelling my account today.
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