Review by (hidden by request)
(review was emailed from domain sysdesgn.com)
lodged 11.7 years ago
 Oklahoma City,Oklahoma,OK
 Business customer $129 per month "I couldn't find one" "They all were bad, SWB needs to re-evaluate their services" "I will never do business with SWB again...."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Our office is in one of the major buildings on the NW Highway in Oklahoma
City. We do network support for two CPA Firms in our building and also
maintain an Exchange Server in our office and Web server in our current
ISP's office. We are very experience in the ways of the Net.
We have a full time MCE on staff and have delivered SWB DSL to several
clients. But when it's time to get DSL for our offices, forget it.
Starting when DSL was supposedly ready for rollout, we tried to get on the
list. We went through the "Engineering" approval and immediately was
cancelled for unknown reasons. No one knew at SWB and they really didn't
care. After 4 months of being "Engineered" with approvals and
cancellations, we finally get an email from SWB stating that we needed to
respond to the email and we had a choice of high speed service at ~$129.00
per month or ~$79.00 per month for lower speed. Since we were paying our
ISP for around 30 IP addresses and paying for 5 ISDN lines plus our ISP
charges, we thought heaven had just opened up. WRONG.
I responded to their email with, of course, the High speed option. We also
wanted the Router (+$300.00). That was cool. NOT!
Then we were informed by a sweet little old lady form SWB that we couldn't
get high speed but we could get the low speed service. OK, not what we
wanted but better than those high bills. NOT!
On the day of installation, the Router had not arrived but we talked to the
tech and he assured us that he knew where he could find one. About 11:00 on
the day of installation, we get a call stating that our installation had
been cancelled with about 3 or 4 others in our building. After cooling off,
I told the lady to have someone call me that knew what they were talking
about.
Later a "Supervisor" called and was very nice. She explained that they had
tried to get another office in our building installed and could not get the
line to sync. Also that "Engineering" is really just people in the business
office looking through paperwork to see if there is anything that COULD
cause them not to install DSL. I ask when they might build out to our area
and after a short wait (on hold) she said possibly the Summer of 2001. I
promptly thanked her and called Cox Cable.
We are now in the process of getting a 512K T-1 up and down, and Full T-1
voice for less than the combined charges for our phone and internet service
now. Cox will even throw in the T-1 card for your Lucent switch if you sign
a 5 year contract. We had Cox out to our office that afternoon and signed
the contract two days later.
A true story from a very dissatisfied form SWB customer...
P.S. The router and NIC showed up last week and is still sitting in our
office.
Can I give negative stars?
Bob Frakes
Compliance Software
A Division of Systems Design Associates LLC
Comments:
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