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 Review by keysgate 
UPDATED: 321 days ago
member for 6.7 years, 413 visits, last login: 27 days ago
 Trenton,Wayne,MI
 Contract price not specified. (24 month contract)
 about 7 days
 "GREAT VALUE"
 "NOT ALOT OF OPTIONS"
 "FOR THE MONEY---EXCELLENT!!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
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I have been a customer of Att-CallVantage since it was offered nationwide. Everything has been OK until the last few months as we have started to get choppy voice. I did not try to resolve this as I knew T-Mobile was coming out with a VoIP service soon. Well, I signed up 2July2008. I am still waiting at the time of this post for my 2 numbers to be ported over. When I signed up for ATT CallVantge my numbers were ported to ATT from Ameritech (ATT now) with no problems. I am hoping for the same again. My 2-line bill was running about $62.00 a month from ATT CallVantge, and my second line was not unlimited (this added to the bill at times when I went over the 500 mins.) I am getting 2-lines unlimited from T-Mobile for $20.00 a month ($10 per line) added to my cell phone account. Be Advised! You must already have a qualifying T-moble account with them to sign up for home service. I have been a long time T-mobile user since before it was T-Moble with no coverage problems (but that is for another post). My current set-up is 1) modem. 2) ATT Dlink TA. 3) D-link Router set up as a switch (all cables plugged into LAN ports). My new set-up will be 1) modem 2) Linksys WRTU54G-TM (wireless router with home phone connection).The router holds SIMM cards, just like a cell phone. I will post again soon as my numbers are ported and get my equipment hooked up. Also give some time to try the service out. Again, this is not ATT CallVantge as it is a stripped down VoIP service. The only things that are included with this service is 1) voice mail 2) call forwarding 3) conference calling 4) call waiting 5) caller ID 6) ring tones. The only things I will miss are the e-mail & pager notifications and caller blocks.
»www.t-mobileathome.com/
I am still waiting for my numbers to be ported. I was going to wait 2 weeks before I called, but after 6 days I called customer service to make sure things were OK, Glad I did. They passed me off to their number porting center as customer service said they see no response to the port request. At the porting center I was told that they think the problem was the request went to ATT Wireless instead of ATT Landline. Because it is ATT CallVantage that I am porting from it must have confused someone. So now I am starting all over again. The Tech that was helping me went to a supervisor who handles ATT and was told it should be ATT Landline, and that the correct porting code comes up when adding the port request and that was not followed the first time. I will be back with updates!
17,JULY--got e-mail today stating that both numbers would be ported tomorrow!! Will be back after a while of testing.
Finally got everything ported and running. Call quality is better than ATT CallVantage. With CallVantage my message light on my phone would come up for voice mail. Now it does not come on when I have a message. I saw this problem posted somewhere else here in one of the forums.Maybe I can change something on the phone itself. If I don't see the router light I don't know I have a message until the stutter on the phone. I also miss the e-mails with voice mail information to cell and e-mail account from ATT. Other than that, you can't beat the service for the money. Maybe in the future these options will be available. I now have 5 lines with T-Mobile all on one bill. My bill for CallVantage was running close to $70.00 with 2 lines. Now Its $20.00! added to my Family Plan 3 line (total 5 lines). I have always liked TMobile cell service and have been a customer for 6 yrs. If any negative problems arise in the future, I will update this post. BE ADVISED! The router will cost you $50 and a activation fee of $35 for EACH line. I will make that up with a couple months of service compared to my ATT bill.
I have brand new Phillips 6.0 phones that when a message was waiting the light would flash. After switching to T_Mobile this does not work. It worked fine with ATT CallVantage. I have seen this problem with others in the forums. I wonder if you do not buy the phones offered with the service, you will have compatibility issues? Other then that, the service is fantastic, and equal or better than ATT CallVantage.
09JAN2009 UPDATE!! The voice message waiting light finally fixed. I have been living with the voice message waiting light on my phone inoperable since the start. Everyone was blaming my phone. I knew it was not the handsets as they worked fine with ATT CALLVANTAGE. Yesterday TMO called and left a message that a firmware update was sent to my LINKSYS router and to please unplug the router and then plug it back in. All of a sudden the message waiting light came on the hand set! Now the message waiting light works fine! Now I am totally happy with the service. I am saving $40 a month with 2 lines over CALLVANTAGE. This is a bare bones service, but that works for me as we were wanting a second option for 911 as having small children in the house. The call quality has been excellent.The only negative comment that I can make is you will have to reboot the router about once every 6 weeks for some reason, maybe this has been fixed also? I never had to do this with CALLVANTAGE. And I guess you do get a lot more options with ATT but you will be paying for it, and the only thing we miss is the call blocking. So I think it is true that you get what you pay for. But if you only need a line with few options, unlimited calling, you can't go wrong with TMO service. Remember, you must have TMO cell service to apply for home phone service 1 line for $10 and there are activation fees plus contract.
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