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First got Ooma in 2012.... The Ooma forum is very good first line support and circumvents the need for many customer service calls. As long as my Ooma telo holds out... I'm a happy camper. 2014: Update: I've had the Ooma for 2 years.. and recently (February, 2014) I think Verizon's been messing with their customers because there was some bad voip quality during the month of February. In a few weeks it cleared, but I was annoyed. During the same time I had limited ability to stream video. Maybe I should have called Verizon also to complain but I was too busy working. I still think Ooma is a good deal & the equipment has gotten cheaper. You can buy NEW units for $149 and often you might find deals as low as $99 for a new one. Maybe Ooma will make a newer VOIP box soon. This current one seems outdated by current technology standards. Ooma also has a referral program where you will get Amazon gift cards as a reward. That puts Ooma well below other VOIP services based on cost alone. 2/15 My Ooma telo is still going strong. They still haven't fixed the issue with being able to intercept calls that go to voicemail (ugh). Otherwise, I'm satisfied with the svc. 5/15 Ooma charges sales tax on their Pemier svc in a recent policy change $119.99 (+$8.31 in my case in addition to the $3 to $4 for the voip fees)-- making it less of a value. I would've thought the price of premier should go DOWN by now.. 8/16 Same old, same old. Shame since I hardly ever use home phone service and most calling goes over cell and/or voip wifi anyway. Still beats telco or cableco voip. 4/17 Bill creep! The Ooma taxes and fees "passed along" are rising! It was btw 3-4$ for monthly fees, now NY customers are in the mid $5 range! This is starting to make google voice look better and better with each and every price hike! One can understand that these fees were inevitable price grab by Federal, State and local entities, but that's no excuse for not lowering the price of premier svc over time to compensate at least a little.. Also some features that were standard without premier are now premier features such as voip calling and 1 or 2 others [an erosion of value] #Call_It_Like_I_See_it member for 19.9 years, 2735 visits, last login: 4.5 years ago updated 6.9 years ago
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