Review by Nightfall  - Location: Grand Rapids,Kent,MI
- Cost Contract price not specified.
- Install: about 5 days
Good "Fast setup, fast number port, excellent call quality"
Bad "Premier is $10 a month with many features that make it a requirement for me. Wish it was cheaper"
Overall "A solid VOIP provider that works very well for me."
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(ratings match consensus)
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I was on Callcentric for a few years prior to Ooma. Callcentric was my first VOIP provider and I had no plans to move away from them. I was paying about $15 a month after taxes to Callcentric, and I had plans to get a second line and increase my minutes. After seeing that my price would jump to $20 a month or so, I decided to look elsewhere.
My cousin has Ooma and sent me a referral. After reading through the reviews here, I snagged a Ooma Telo off of Amazon for $100 while it was on sale. I kicked in a $20 gift card I got for my birthday to bring the cost down to $80. I plugged the Ooma in, and after reading the quick start guide, I was up and running within minutes. Looking online, I saw I could get Ooma Premier for $120 a year and I get a free number port. After reading some comments online, I found out I could save a bit more if I called and ordered them both. I did this and got Ooma Premier with the number port for $100 this year. Add that into the free 60 days of Premier that I got when I got Ooma Telo and I won't have to worry about renewing Premier until September next year.
The number port went through very smoothly. I really liked the website that kept me advised of my port from start to finish. It took about 6 days to get that situated. This was a definite improvement over my last number port which took about a week as well but I didn't have any status updates on it through Callcentric. I had to open a few tickets about it while I waited. Working with Ooma on this was a nice improvement.
There are a lot of people who wonder if Premier is worth it. There are many features such as the second line, call blocking, and so on that are very nice to have. At $10 a month, many people shy away from it. The best advice I can give here is for you to snag it and give it a try when you get your Telo. I love the features of Premier so I intend to hold onto it.
The Ooma Telo unit is very nice. I purchased an Ooma Linx box for my fax machine that ran me $40 on sale, but pairing that with my Ooma Telo was very easy to do. The faxing capability works very well to boot.
The only negative I had through this whole process of installation was that my second line didn't work at the time of install. I did a live support chat with Ooma and they gave me a new second number which did work after testing. Took me 5 minutes to accomplish this, so if that was the worst I could expect, then I am happy.
Overall, I recommend Ooma, and I will be updating this review as time goes on with my experiences.
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Update 9/19/13 - It has been about a month since I updated this, but so far things are going very well. The premier features are very nice to have. Faxing over the ooma connection is flawless. The call quality is amazing. I love the blacklisting and call blocking features that come with premier a lot. My next review won't happen for a while, but so far, I am very happy.
member for 12.1 years, 5433 visits, last login: a few hours ago
updated 15 days ago
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