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Review by SFBambooNet See Profile

  • Location: Santa Rosa, Sonoma, CA, USA
  • Cost: $200 per month
Price
Poor sound quality, poor conversation handling. Not ready for prime time
Latency issues that cannot be resolved. Poor quality, difficult to converse
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have had Ooma for over 6 months now. Two lines, residential. It is connected to a Comcast / xfinity "blast" service which tests at 35- 55mbps down and 9 - 12 mbps up.

Most calls have issues of latency and garbling. Latency causes a lag between the two parties and people I am talking to think I am rudely talking over them. Other times the line degrades to a garbled mess. I have called Ooma many times and they keep trying to "fix" the problem. However, it remains the same. With little or no improvement at first, then a degradation to where it is today.

Bottom line: I wish I had not spent the time and money on switching to Ooma

Buyer beware.

member for 12.1 years, 1 visits, last login: 9.7 years ago
lodged 9.7 years ago

ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

Different Server?

Do you have the option of selecting a different server, one closer to you perhaps? I'm using VOIP.MS and can select servers all over the country. There is none here in Phoenix but I was able to choose one in L.A. and it works well whereas on far away in N.Y. might not work that well for me. If that's not an option maybe just switch to another service like VOIP.MS since it's very inexpensive.
samo300
Premium Member
join:2009-03-28
Suwanee, GA

samo300

Premium Member

Ooma

I have had great success with Ooma since my T-Mobile @home box failed. Both were good reliable service for a reasonable price ($4.02 monthly).