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Six Month Rating

bullet 295 reviews (266 good) (6 bad)
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Review by ArgMeMatey See Profile

  • Location: Milwaukee,Milwaukee,WI
  • Cost Contract price not specified.
Good "Configurability, ticket response, support and config help, server diversity"
Bad "No option to send a text alert when there is new voicemail"
Overall "Love this service."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T Midwest
·Time Warner Cable
My former provider went downhill so moving to was like going from the 19th to the 21st century.

Have been using them since June 2010 for outgoing calls and since September 2010 for incoming calls. All working well with BYOD. Currently I am doing straight PAYG with a couple of DIDs. I will do this over a few months, and if charges seem high I may switch to a bucket.

The configuration can be overwhelming, but it's a VOIP geek's dream. The only feature they are missing is the ability to send me a text message when I have new voicemail. I currently use Value routing for outgoing toll-free calls, which is good enough for me but has noticeable drop outs. I use Premium routing for most other calls.

I also use CallCentric. The CallCentric interface is more polished, but they do not offer LIDB and the cost per minute is higher. Support is great for both.

04 April 2011
I continue to be impressed with Problems are handled quickly, issues are noted on website, and they introduce new features periodically. Since I pay for all incoming and outgoing calls, I was concerned that it might cost more than my old provider, but so far my billings are well under; I'm not a big talker.

The one unresolved issue I have is my CNAM listing for a LEC number that I ported to via their carrier StarNet aka PAETEC. I requested this listing in October and it still is not done. This in itself is not reason enough to drop them, but no one has been forthcoming about why they can't get this done.

29 March 2012
I was advised in June 2011 that CNAM was not available in this market with any carrier. I don't recall the exact reason but they refunded my CNAM fee. Other than that I am still happy with their features and service and will continue to use them.

27 June 2014
The one issue I had was a problem with how a (free) SIP direct call was inaccurately interpreted and billed. I documented the issue, they issued me a very reasonable explanation and apology as well as a generous credit. I would like to see things moving from their "planned improvements" listing to their "new features" more quickly but the service is solid for me.

member for 13.6 years, 4592 visits, last login: a few hours ago
updated 294 days ago