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Review of voip.ms (voip)


more information on the company
Six Month Rating

Reviews:
241 reviews (215 good) (5 bad)
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Review by bjlockie See Profile
member for 5.4 years, 1757 visits, last login: a few hours ago
updated 2.1 years ago

  • Ottawa, DSL
  • $9 per month
  • "very inexpensive"
  • "$25 minimum deposit, no phone support"
  • "good if you've decided on VoIP but not recommended to just try"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
There is a refund of the unused balance of your first deposit but I think the minimum deposit of $25 is a lot to pony up if you're just trying VoIP.

I tried another company out ($5 minimum deposit) and then switched to voip.ms once I decided on VoIP as a technology.

I will quote crazyk4952 since he makes a good point:
"When I first started with voip.ms, I too was concerned about the minimum payment of $25 to start an account. However, I would rather have a higher minimum payment amount than have higher rates.

Per-transaction fees for smaller transactions can really add up and makes up a significant percentage of the total transaction amount (the less $$ going to the greedy banks, the better). Most people choose voip for cost savings; voip.ms seems to implement policies that help to achieve this.".

They are very inexpensive.

I love they have many servers.
They seem to have a lot of problems with at least one at any time so it is good you can change servers whenever you need to.
I wonder if they only had one or two servers if they'd be more concerned with uptime.

They only have one example configuration but any device is easy to set up.

The initial account setup is done online so that is good.

They do not have 24x7 customer support but they have network support 24x7.
Also urgent customer tickets will be taken care of 24x7.

Comments:
PX Eliezer
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5

Support

said by bjlockie:

They do NOT have 24x7 support.

I don't think that ANYBODY provides that anymore, unless you are engaged in an expensive high-level service agreement.

I don't even really receive 24x7 service from my local POTS landline phone company (Verizon) for my business phone service!

thinkb4usay

@charter.com

Re: Support

Actually verizon and most other POTS LECS provide 24 hour service via 611 or via the repair option on the main number. The business office is closed...
PX Eliezer
Premium
join:2008-08-09
Hutt River
kudos:13

Re: Support

My experience with a Verizon POTS business line suggests to me that only the biggest customers can get anything done off-hours.

suppafly
Premium
join:2009-11-27
Reviews:
·Cablemas

Regarding review

Good morning

Our live chat hours and toll free number hours are displayed on the "Contact us" page, which can be accessed before the customer signs up with us.

The live chat service is available from 9 AM to 10 PM EST Mon-Fri, and on Saturdays from 9 AM to 5 PM.

We do have the networking department's staff monitoring 24 hours all our servers, which also have advanced alert systems, and also have tech support staff monitoring the tickets 24 hours a day and giving priority overnight to the ones related with urgent issues such as accounts locked, customers who are having problems with DID numbers, etc.

Thank you for your feedback, and contact me via MSG if you have any questions.

Regards,
--
Peter Sahui - VoIP.ms

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