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voip.ms page on DSLReports
Six Month Rating

Reviews:
bullet 282 reviews (253 good) (6 bad)
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Review by carwoo See Profile

  • Location: Saint-Charles-De-Drummond,QC
  • Cost: $5 per month
Good "Cheap and many phone features"
Bad "service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I've been with voip.ms for a long time and been pretty happy with them until recently. I had just topped off my account with $25 and couple days later, someone hacked in and dialed many calls to Geneva and Bosnia/Herzigovina and used up all of my funds and left me with -5.00 baLance. I emailed customer support. they were quick to respond but basically said they have noticed an unusual pattern of calls made to Bosnia, but all they recommended was and to change passwords and change international call disable. They didn't offer to refund my money that was lost from the hack calls. Not impressed them due to this, and felt like they just brushed me off, and feeling less confident of using them so I'll be keeping my eye out for another alternate voip service soon.

member for 2 years, 0 visits, last login: 1.5 years ago
updated 1.5 years ago

Comments:
sokhapkin
Premium
join:2003-05-08
Cape Coral, FL

1 recommendation

Look from their side.

Why do you think your problem should be their loss? The calls are not free to voip.ms.
--
»www.callwithus.com
PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

Right.

You are responsible for the security of your setup.

Also, Voip.MS has a feature to enable or disable outbound calls to every single country or group of countries. (CallCentric were the originators of this).

I enable to US, Canada, and iNum calls, and block all others.

That would have protected you.
Stewart

join:2005-07-13
kudos:24

What was compromised?

Specifically, what got hacked? If it was your own VoIP hardware or software, it's unreasonable to blame VoIP.ms.

If your VoIP.ms web portal got hacked into, and your password was easily guessed, or if you used the same password on other sites, one of which may have been compromised, that is also your problem.

OTOH, if you had a properly protected, strong and unique password, or otherwise have reason to believe that VoIP.ms systems were compromised in general, e.g. a hacker obtained access to their entire database, then you have a valid case. Please provide more details.
MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

4 edits

Responsibility

Removed comment, just noticed the date and of the review and poster deleted his account.