Review by xraminx
Good "Cheap. Flexible."
- Location: Oakville,ON
- Cost Contract price not specified.
Bad "Tech support is pathetic."
Overall "Don't count on their tech support"
Ease of Installation:
Value for money:
(ratings match consensus)
I bought a DID number from them and tried to set up DID based inbound routing on my PBX.
Turns out their servers do no include the DID number in the SIP request making it close to impossible to set up DID based inbound routes on your PBX. (Edit: it does, you need to set the SIP URI properly).
Their tech support is not knowledgeable. The first response I got to my detailed question was like the tech support was brushing me off, hoping I would resolve the issue myself. (And I resolved the issue myself at the end.)
Their support system is ridiculous: I gathered some valuable SIP debug information from the Asterisk log and pasted it in the support ticket but when I hit the "Submit" button, some crucial information was stripped from the log I pasted, rendering it useless.
Use their service if you think you can solve the problems yourself. Don't count on their tech support. You are on your own.
One serious issue is that it takes a long time for an incoming call to get connected. They have to fix this. The person calling your DID number will have to wait a long time before they hear the ring.
member for 5.9 years, 270 visits, last login: 9 days ago
updated 147 days ago
Support has improved a lot I know this is an old review that was perhaps bumped by mistake or upgraded, but to say our support is non-existent and that you're on your own is a bit misplaced. We can't please everyone and we learn from our mistakes and always improve.
This our current staff on the floor at one of our two offices, picture taken ight now at 4:41 PM, and we don't take days off on Canadian or American holidays. Also, this is on second floor, not in picture are programmers and sys admin, accounting etc.
We're working all the time to improve our customer service, and we invest a lot our financial resources in that department.
I hope we can one day regain your trust in regard to our customer service level. If there's anything I can do, please let me know personally.
Martin - VoiP.ms
Re: Support has improved a lot
said by Mango:I'm not in the pic! :P
I've always wanted to see what you all look like.
Martin - VoiP.ms