Review by H_T_R_N
Good "cost, cost and cost!"
- Location: Valencia,Butler,PA
- Business customer
- Cost: $100 per month
Bad "Tech support,"
Overall "One of the better ones when it works."
Ease of Installation:
Value for money:
(ratings below consensus)
In the beginning the service was great and the support was top notch when needed. That was few and far between. Lately the call quality is wanting and support has been reduced to asking a serious of questions from a list. It is the same thing that happens to all growing companies, they get to a point where the equipment is no longer able to support the number of users they have grown to and blame the user for everything.
I'll update if things change.
member for 2 years, 790 visits, last login: a few hours ago
updated 287 days ago
Re: We´d like to help
said by suppafly:Been there done that, on line chat was about as useless as teats on a boar hog. I was told to check the ports on my firewall, and verify that my ISP wasn't blocking ports, even tho my issue was exactly the same from more than one location. There was no way the SCRs were checking anything on your end, they just went down the list of things that could be wrong with my network. Then after the changes\repairs\updates you guys made on the 13th fixed every problem I had. But please continue to point the finger at my network being the problem, both of them.
I´m sorry that you are experiencing issues on the service, if you could please send me your ticket number via PM I will verify if everything has been handled correctly, or what else could be investigated.
Thank you for your cooperation,
Re: There's nothing wrong...
said by ArizonaSteve:Yes it is always the end users problem, even when the issue is the same from more than one place and ISP and magically goes away when scheduled maintenance is performed. Please don't assume just because something is working for you it is fine for everyone else. You have no idea what server I'm using, what config I have, what devices I'm using so there is NO way you can know what is happening on my end. This is a same attitude I complained about in my review. I spent 4 days going over my network before calling VOIP.MS and then 2 days being told it was my problem. Then like magic the very next day after planed maintenance the service was back to normal.
The service here is just fine. If you are having problems it's likely due to your internet service slowing down. You can always switch to a different server in a different city to check it but I'd run a speed test to see what's wrong with the internet service before complaining about VOIP.
Re: There's nothing wrong...
said by ArizonaSteve:That's not right, to deny the issues someone else is experiencing simply because you don't have the same issues.
Sure tech support is pretty useless but the service is still just fine.
In most of these situations (with any company), it is not every single customer who is affected. If THAT had been the case, a company couldn't survive.
With VoIP there are many variables.
In VoIP generally, Inbound service depends greatly on which CLEC handles your phone number.
And in the specific case of Voip.MS, Outbound service depends greatly on which city server is being used....
About Support As a company, we always thrive to get better and improve things. As much as I agree that the quality of support can always be improved, I disagree that our support is totally useless. I collected a few random quotes this morning, here's a minuscule sample. I'm sorry that you experienced a support that was not up to par with your expectations.
Of course, most of these people are not posting here. Many users use anonymity and internet to post their frustrations, rather than their satisfaction.
I'm also glad to hear that your problems have been resolved since our latest New York update.
I have used the chat service a couple of times and EVERY time it has been a quick response with the right answer. I'm very happy to deal with a company that has actual customer service, which is such a rarity these days.
excellent support. Never had support like this from Bell.
The support i received was excellent. Ed's troubleshooting skills were great and he was very patient as this session lasted well over 1.5 hours. He was very competent in what he knows. Gold star to Ed today.
Excellent customer service
Albert seems to know his stuff. Good chatting to
someone in the know.
Albert was a joy to interact with-perfect mix of
professional and knowledgeable.
Albert was fantastic to work with. simply and easily
answered my questions and helped guide me
where to make my minor changes. awesome job
Albert was great. Fixed my problem right away.
Albert was very helpful. He was responsive, patient
and clear in his communication with me. As a
result I opened an account and will move one of
my phone numbers over to your service.
As always. Excellent service and support! Thank
Excellent service. Only regret is not moving to
voip and voip.ms sooner.
Thanks and keep up the great work
Extremely helpful, lots of great diagnostic help and
I was really impressed with agent Albert's
y first call to Voip.ms tech support and Albert
was fantastic. Many thanks. I am so fond of your
service that I am referring one of my friends to your
Prompt, curteous and helpful.
Very helpful and resolved at least one of my issues
(config error on my part), if not all of it.
Thank you for your patience and your help. Today
is the day for me to get the set up done.
Another great support experience with voip.ms.
you guys are the best!
I love the convenience and immediacy of this
Love chat functionality. Quick question about
rtial port. What a time saver over a phone call.
happy once more, love the support chat
Fantastic support as usual!
Great service as usual!
ed was amazing. he answered my questions
omptly and accurately. A+ would defend him in a
Excellent support from Patrick!
Patrick had me up and running within minutes.
Couldn't be any better. Only suggestion would be
to post a config video on the Obitalk. Thanks!
THE BEST by a country mile
Very good service. I love you guys.
Was very knowledgeable and was very prompt
with the responses
excellent service as always!
amazing support and knowledge. Rodrigo took his
time to do tests and understand my pb and explain
it clearly to me.
Again; Excellent support !!!
Good and fast Support !
Vincent is great as always
Vincent showed an extra patience as soon I got 1st
hint, I noticed that question I asked, it is one of the
questions oh noo ... thank you Vinc for your
best customer service ever
very nice and patience
Aweseome service.. It was worth the wait!
Excellent experience...Very fast response
time chat and got all my questions answered.
Good response so far. Keep it up guys!
Great option for a quick question, thanks.
Great service !
I was worried I'd be talking to a representative that
would need to hold and get back to me. William
really knew his stuff.
Thanks so much for William helping me in such a
timely way. It was great.
Very good thanks for the help.
Very nice and patient person
William did a good job to resolve my voice mail
William is a cool guy ...right to the point
William is an excellent rep.
William is fast and helpful
William was a great help.
Martin - VoiP.ms