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Review by jacour See Profile

  • Location: Matthews, Mecklenburg, NC, USA
  • Business customer Business customer
  • Cost: $5 per month
  • Install: about 1 days
Great service
Porting is a pain
Love this service
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I hate most telecomm carriers, HATE them, but this is an exception. They charge me a whopping $1 a month for each DID that I maintain, and a penny a minute for US calls. I got them mainly because I was looking for a lower cost to call overseas than what Vonage could provide, but I am so glad I went with VOIP.MS. They provide most of what you would get on a premise-based PBX system without charging much for it.

The wiki is fairly good, although I wish they would make it a little more visible on their web page as it would be easier to find answers if they did. Once in the wiki, most of what you need to know is presented there quite clearly.

The technical support chat is amazing; their technicians have actually been trained and know their stuff. I have yet to have a question that could not be answered promptly and correctly. It a huge contrast with the call center hell you find at Sprint, AT&T, or T-Mobile.

The only glitch I had was trying to port a DID away to a cellular carrier. The issue is that VOIP.MS is a reseller so THEY appear as the customer on Level 3's computer systems. If you give the cellular carrier your customer information, the port will never go through due to the mismatch. However, this was quickly resolved by the eve-useful tech support department (see above) who got me the exact information I needed to guarantee a successful port.

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lodged 9.6 years ago