Review by (hidden by request)
(review was emailed from domain merchantrust.com)
lodged 11.7 years ago
 Los Angeles,Los Angeles,CA
 $52 per month- (12 month contract)
 "EXCELLENT Customer Service - Very fast and friendly" "I still had to deal with GTE :-(" "I'm one Happy Camper!"
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After deciding to get dsl service, I tried my dialup ISP, Pacbell. No
luck. Although friends speak well of Pacbell's dsl service and I was happy
with my dialup service from them, I'm in GTE territory. Called GTE. 30 minutes on the phone giving them my information (3 times as their computer kept
crashing - not a good sign). Finally they gave me an order number and
told me it would take 8 to 12 weeks to get me set up. Next day I
cancelled my order and started looking for someone who could get me
set up faster. Read the positive reviews of Surfcity here and gave them a
call. What a difference! Five minutes later my order was in and I had
a promise of being connected in 2 to 3 weeks. Unfortunately, GTE did me in
again. The self-installation kit they sent me kept getting "lost." I
think Rosemary at Surfcity was more upset than me. Finally, after GTE
shipped their fourth kit, it arrived at my house. The instructions in
the kit and the e-mailed instructions from Surfcity made hookup a
breeze. No waiting for the phone guy - I did it myself! Plugged it in
and have been enjoying the dsl experience with no problems. I can
unconditionally recommend the folks at Surfcity Networks! A great bunch
of people who give great service.
Rich Sauer
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