Review by Wakanska 
UPDATED: 310 days ago
member for 1.4 years, 2 visits, last login: 1.4 years ago
 Hawthorne,Los Angeles,CA
 $98 per month
 "Service visits on time, professional"
 "Not able to resolve latency problems and service interruptions this month"
 "I had a commercial server account, but they are as good as canceled!"
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(ratings below consensus)
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I was told that I would be getting a high-speed package, able to run five servers at 7 mg / second download and 1 mg / second upload. I was given five static IP addresses, which I never actually put into service, but normal high speed internet service was great and very reliable until this month, when all hell broke loose. Coincidentally, I suppose, I read somewhere that TW was to begin 'peering' bandwidth, beginning early June, 2008, and I was suddenly out of service for over two days.
I did have a technician out and he reset modem, after which service came back up. I also reset modem once myself, and service came back up, but this is not a modem problem.. subsequent attempts to reset, power-down, etc. have failed to produce any effect, and service routinely slows to a crawl or is completely absent, generally between the hours of 10-11 PM and 8-9 AM. I cannot do any work online after hours, and this effectively shortens my workday and severely compromises my productivity in the many diverse responsibilities I have.
I also had my own VOIP service (MagicJack) which relied on the DSL to work, and this was so often down that I had to get a cell phone to use in the home.
Things have gotten a bit better this last week, but it is clear that I am not getting what I am paying for, so I am bailing on TW and going to ATT. I will not have any static IP addresses, but I wasn't using them, anyway.. I kept TW for the reliable service, which now no longer exists. Definitely not worth the $99 per month I was paying TW. ATT offers an 'elite' DSL internet-only service for $39, and free wi-fi at company Starbucks locations, so I'll go with that.
Vote with your wallet, folks!
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