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bullet 342 reviews (94 good) (128 bad)

Review by aguypd See Profile

  • Location: Silver Springs,Wyoming,NY
  • Cost: $100 per month
  • Install: about 7 days
Good "If you have a problem, they are quick to fix it"
Bad "The DVR will freeze up every so often, then you have to reset it"
Overall "Not too bad of a deal for the money"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

(update 2013-06)Time Warner is still pretty good about taking care of their customers. We had an issue with our DVR suddenly was no longer producing any sound and they replaced it. Of course, when you pay $13/month for it, I would hope that they would.

(update 2012-11)With the advent of the modem rental fee on the Internet service, we will be dropping the digital phone, when we purchase our own modem, rather than using a splitter to continue to use the current modem for our digital phone service and adding our own for the Internet connection.

(update 2012-07)With the prices going up regularly, we have continued to try to "save" money by cutting back on various services. We have scaled back the phone service, first to to just statewide long distance, then to a local area offer. Next, we will probably be looking at dropping the phone altogether, especially, since we both have cell phones, anyway.

(update 2012-01)We have been fairly happy with our service. The price increases haven't made us very happy, though. They have been fighting the increasing rebroadcast fees and when they haven't been able to stop those increases, then it gets passed onto the consumer.

(update 2010-09)Time Warner did a software upgrade on their DVR service and it hasn't been as bad. We have the cord out from behind the entertainment center, so that it is easier to unplug, so we can reset the DVR every couple of days.

We have gotten rid of the Frontier telephone service for Time Warner's Digital Phone. We have a couple of new features on the phone and everything else is exactly the same as what we had with Frontier. However, our phone bill is half what it was with Frontier.

(update)The DVR service seems to be getting worse. Often times, when watching a show, it freezes. When watching something recorded, when fast forwarding over the commercials, the DVR seems to have a mind of it's own. When pushing the fast forward button once, it will sometimes go up to two, three or even four, instead of just one.

(update) Time Warner has been talking about putting caps on their Road Runner service and also starting a tiered plan. If they do initiate that, then we will be limiting our cable TV plans or may even get rid of it altogether, for a satellite service.

We can record two different programs with the DVR at the same time and watch something that is already recorded. Or we can watch the cable that is going straight into the TV.

You can't do any of that with any of the satellite services. We can also do Video OnDemand, which is cheaper than renting a movie and they almost always have movies as soon as they are available for rent or to buy at the store.

The only problems that we have, is that on occasion the cable box will lock up and need to be reset. A technician, said that it is because they are trying to send so much information down the cable, that it overloads the system, and is a quirk that needs to be worked out by the engineers.

member for 6.8 years, 2664 visits, last login: a few hours ago
updated 1.6 years ago


Pissed off


Nothing but problems

I hate time Warner cable! Nothing but issues with Internet, cable and billing. They've tried to charge me late fees a couple of times even though I pay ahead of time. Equipment is shoddy. I hate these people!