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Member review of Time Warner Cable


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Reviews:
read 89 reviews (23 positive) (31 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$94 per month avg ($46 to $200)

3 year trend
Review by gia See Profile
Posted: 64 days ago
member for 1.8 years, 31 visits, last login: 18 days ago


Mcallen,Hidalgo,TX
Business customer
$187 per month (36 month contract)
about 10 days
"Fast, reliable and stable. Phone and TV solid"
"None so far"
"Most bang for your buck."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    My Other Reviews·RoadRunner Cable
    One day our AT&T adsl modem died for second time this year and we had to call our IT guy for help. When he arrived I asked some question and fortunately I mentioned the price we were paying for 4 AT&T business phone lines, elite internet + international long distance calls. Our total monthly bill is/was around $700 a month!

    Our IT guy recommend us to talk to TimeWarner and get an estimate on the services that we currently have so I gave TWCBC a call and to my surprise I got an estimate of $187 a month for 4 business lines and 10/1 internet. I asked the salesman what was the catch and he said there was no catch so the next day I placed the order.

    The order confirmation arrived in the form of a 5 page digitally signed pdf document our IT guy filled out the form and sent it back. The work order included phone numbers port. 8 days later our IT guy called me and informed me that the installation was scheduled for wednesday (10 days from placing the order)

    The installation day came and it took around two hours. When the TWCBC technician left we had 4 new phone lines and 10/1 internet. Our IT guy spent the next two days cleaning up decades of AT&T's neglect on the internal wiring, probably 2 thirds of the internal wiring was removed. The inside of the access cabinet looked like a rat's nest.

    I ran a speed test and got a solid 10240Kbps down and 967Kbps up.

    The funny thing is that AT&T called and offer us a discount of about $400 but it was too late in the process. I asked the AT&T representative why they didn't call me before and she said that this promotion was recently introduced in September 2009, what a bunch of *%^$.

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