 Review by Nick21 
member for 3.2 years, 524 visits, last login: a few hours ago
updated 1.2 years ago
 New York,New York,NY
 $99 per month about 7 days "Great speeds for gaming" "Poor upload performance, high ping, high packet loss" "Lackluster customer service experience"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've had wideband since January 2010 and everything was working fine minus a few times where my signal levels would fall out of range and thus so would my speed levels. TWC issued a goodwill adjustment to remedy the issue. However in October 2010, my download speeds dipped from 50Mbps to an average of 25Mbps. My upload went down to 1-2Mbps from the advertised 5Mbps, ping as high as 10,000ms and up to 40% packet loss. TWC sent mutliple techs out to no avail and none could find the problem, citing "perfect" signal levels. After I called several times, they decided to rule everything out and rewired my home. No results, so they created a brand new point of entry from the TAP. Also no results, so they replaced the tap in Feb 2011. That improved signal levels but nothing really changed. Then level 3 discovered a node issue in my area and added me to the existing service ticket. That ticket was resolved in April and I did notice my download speeds improved, however upload, packet loss and ping did not. So after further investigating with the advanced team, they discovered high upload utilitization on my node and created a new trouble ticket and told me it could take months to resolve. Seven months and the issue remains unresolved.
I'm happy to say that as of November 2011, the issue has finally been resolved. I consistently get 51 down / 4.80 up / 12 ms ping. My SNR went from 34 to 40. Everything works very good now.
Comments:
 DELA
join:2011-05-25
Staten Island, NY | hey nick staten island here 10305 WIDEband after a few days of wondering why i was losing 100% of my packets i figured that there router had something to do with it i called up and had them disable wife/router on the modem and set it to bridge mode only this should help you out =) im getting 330000KB/s from my newsgroups =P sorry about the private message just learning this place lol | |
|  | Nick21
join:2010-02-03
New York, NY | Re: hey nick staten island here 10305 WIDEband Good suggestion but I'm using my own equip. I'm glad your issue was resolved and will PM you directly  | |
|
| |
|
