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bullet 342 reviews (94 good) (128 bad)

Review by Shelly512 See Profile

  • Location: Wauseon,Fulton,OH
  • Business customer Business customer
  • Cost: $97 per month (12 month contract)
Good "switching to business class fixed everything!"
Bad "horrible support who had to come out multiple times"
Overall "In cow country, the only option other than DSL"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

I have now had Time Warner for about 4 years. When I first moved to cow country it was the only cable option in town! So no other option as I work from home and needed high speed. Signed up for the whole tv/net/phone package for $100 a month. The first 2 years were okay, only had support out of a few times, one of which was to replace a modem that had died.

From then on it was all downhill! Support was out at least once a month and it was always something, the line outside, the one into my apartment, the switch down the road, or whatever other excuse they had. It had gotten to a point my Sprint broadband was giving me better speeds than Time Warner was!

I was ready to pack up and move when they announced Business Class would be offered in town. I killed the cable and went to DirecTV and killed the phone because my cell gets used for everything. I called on a Monday to switch and by Wednesday I was all switched over! Granted I live 35 miles from the closest city with a population over five thousand people, they shouldn't have such awful service just because they have no competition in the area.

In the last 6 months since switching to business class I have been paying about $97/month for 15 meg down and 5 meg up. While I now pay twice as much as before at least my service has gotten better and I no longer have to call tech support once a week. It has actually been almost 5 months since any tech has had to come to the house!

member for 3.1 years, 30 visits, last login: 1.9 years ago
lodged 3.1 years ago