Review by Marcotor
Good "GREAT installers, happy and friendly"
- Location: San Bernardino,San Bernardino,CA
- Cost: $145 per month
- Install: about 5 days
Bad "service policies"
Overall "If you are in a FIOS area, STICK WITH IT, I am GOING BACK"
|Pre Sales information:|
Value for money:
Haven't had any type of legacy cable in years. Always went with FIOS which had always been rock solid. Looking to save a few bucks, we went with TWC SoCal, and what a mistake it was. Speeds fluctuate up and down all day, some pages load quickly, others c-r-a-w-l/ Tech support consists of 1. Reboot your computer and 2. Reboot the modem (which is so locked down to the user, I cannot even change the DNS or other settings I normally change).
Luckily I am in a no contract situation, so I can cancel this mess ($39.99 trip charge to add a channel tier?).
Update 9-7-2012: Well, a default setting in the SBG6580 (why this is a default is beyond me) was what was causing the speed problems, so I will add one star. So far, so good there have been no slowdowns, even during prime time congestion that is so common on cable.
Update 10-19-2012: Well, now I have to reboot the modem every hour or so to restore connectivity. Telephone support is the usual non-help when I can understand what that are saying. How many times do I have to say rebooting my computer does NOT solve the problem???? All of a sudden everything just stops and DNS timeouts abound. Checking the modem, power and s/n levels are fine but traceroutes fail. I am starting to think FIOS wasn't so bad.. had 2 more rooms for almost the same price and NO modem rental fee, plus they would come fix things in a timely manner.
Update 10-27-2012: I'm done. The Verizon installer is here. My 145/mo has turned into 197/mo. Verizon gives me more rooms (we have 5), reliable internet speeds, and the cost is lower.
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updated 2 years ago