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Review by oldframe See Profile

  • Location: Houston,Harris,TX
  • Cost: $51 per month
  • Install: about 2 days
Good "solid, stead 20mbit connection with low latency"
Bad "horrible customer service, inept install person, cabletv"
Overall "i canceled the television service and just get their EXCELLENT 20/1 connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

Basically, the product(20/1 cable connection) works great. I always get the full speed, with low latency. No downtime in the 30+ days i've had it.

Now...as far as the company offering the service: they really act as though they don't need customers. They are VERY rude, send you on endless transfer chases when you call for support, and don't even understand their own producst.

The cable television is terrible. The channels have very low volume, so making them louder using the tv volume created an extremely annoying buzzing sound. The channel lineup seems totally random. The quality of the standard definition rivals only that of a crappy youtube stream.

Bottom line: get the internet, ditch the cabletv.

member for 11 years, 2016 visits, last login: 77 days ago
updated 3.2 years ago