 Review by icex _ 
UPDATED: 265 days ago
member for 5.4 years, 2311 visits, last login: a few hours ago
 USA
 $63 per month
 about 1 days
 "It downloads fast..."
 "Pings are 600+, tech support sucks, high price, they have no clue what their doing."
 "Don't get it unless its your only option. Even then it still sucks."
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Install Co-ordination:
Connection Reliability:
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Ordered colane cable, which is a local cable company. They offered a 768 package for $40.00 + $23 for basic tv. Cable guy installed it, and I immediatly noticed it was slow. I asked him to do a speed test which he did and it was the 256 package. Whoops! Trying to cheat the customer. Too bad it dident work.
The tech was pretty nice I guess. He knew what he was doing but wouldent setup my router, which was simple to do. I had to crawl behind my desk, unhook it, and hook the cable modem straight into my computer to make him happy..
Well, three days later I noticed it was slow. I checked the speed and it was showing 100/78. Why in the world would I be getting slow speeds? I call their 1800 number and demand an answer.
Their answer is its a fault with sprint. Right. I tell them ok, I'll be paitent and wait it out. Yeah.. I've been waiting for two months now.
I've since made two more calls, and each time I got someone that diden't know what they was talking about. Of course the tech support was in georgia, and Colane is based in WV..
They finaly told me to call the local office, which I did, and their simple answer was "We're out of bandwidth. We're trying to get more installed, in the mean time no current orders are being taken. I'll cancle your internet until we get more bandwidth if you want."
I'm paying $63 a month for dialup. The only time its truthfully usable is in the middle of the night, around 3:00 am when no one else is online. In the end, their suppose to have more bandwidth by March, but if not then satalite is looking real good for me.
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Colane Cable
