 Review by Hook_Texas 
UPDATED: 43 days ago
member for 7.6 years, 2962 visits, last login: 1 days ago
 Austin,Williamson,TX
 $37 per month (12 month contract)
 about 7 days
 Southwestern Bell
 "Consistently reliable service, no interuptions in almost 3 years"
 "After almost 3 years, I cannot think of any"
 "A Happy Customer that just upgraded"
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(ratings match consensus)
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My Final update for SBC DSL service. After years of solid service it is now disconnected. I have moved over to U-Verse. This move was totally based on cost. I am happy with U-verse after a couple of days, but this is a DSL review so I won't go into details here.
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I just upgraded to the Pro level of service (1.5 to 3.0). With the other SBC services I get this wil be $36.95/month, 1year initial contract, but it is supoosed to stay at this rate after the contract expires. Upgrade was relatively painless. It was supposed to take about a week. I noticed a speed upgrade on the upload almost immediately (~130 up to ~350). After the upgrade date has passed, I did not notice any DL speed increase. I called and spent about an hour on the phone with SBC techs. The first 45 minutes with a T1 Tech who alked me through all of the standard stuff (i.e. Reboot modem, reboot router, etc). No impact so I was transferred to a T2 Tech. He checked the account out and found that it had not been rebuilt. Took him about 1 minute to do whatever he does. Speed now at 2.5 Down, 350 up! Both techs were extremely polite and friendly. Seemed that the T1 tech basically knew that she would not be able to solve the problem, but had to go through all of the steps anyway.
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I have been very happy with the DSL Service. I installed the POTS splitter (a long time ago) and have a home run going to a D-Link 714-P Router. I get consitent speeds on all my systems (WIN2K Desktop, WIN XP Desktop, Wireless WIN 2K Notebook and Wireless WIN XP Notebook). I have never had any service interuptions (at least that I know of). This has been a rock solid connection for me. Have not needed any tech support. Would be nice to have better Newsgroup Access and have only had one minor Email problem.
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After finally deciding to make the plunge with DSL, I was a bit apprehensive of the installation process after reading through many of the reviews. I guess I'm one of the lucky ones as this was one of the easiest things I've ever done. Going into it I expected to wait at least a couple of weeks for activation. I placed my order for service via the web. The web page had said that I would receive an email with activation date in a couple of days. Never did receive this, but called and was told in would be activated on the 4/09 (order placed 3/29). I thought that was pretty good! On the 5th they called to inform me that it would be activated that evening by 6PM! I'm thinking wow, only 1 week to activation. They had told my wife they like to do it a coupld days early to work out any bugs. This was actually a bit to early in that my POTS Splitter and Router would not be here intil the 8th. Went through the installation anyway using the micro filters and unplugging the phone line on the alarm system. I installed on my P4 1600, with 256 MB Ram running XP. I used the D-Link NIC card provided with the modem. Went through the installation process and about 15 minutes later I was browsing the web! This thing screams! Went to a couple of speed test sites and got something like 1169 and 1181 down and close to 300 up. Broke the 1MB mark on both test sites and was happy that they both told me my connection rocks! I have to agree! Very happy so far. Everything has gone without a hitch. I had read about "capping" on new subscribers with SWB, guess I was not a candidate. I havev no idea how far I am from the telco.
Tonight I'll be working on installing my DI-713P Wireless router and see if I have any difficulties hooking up a older WIN95 desktop and my Portable running WIN2000. Also interested in seeing if I get a performance inprovement once I put in the POTS Splitter and have a home run to the router.
A bit of clarifiaction on the speeds I'm getting. The official results are 1168/136, at least on theXP desktop. Just got my WIN95 desktop online yesterday. The performance was considerably less, I'll have to do some of the tweaks and see what they do. Also had success in getting the wireless working yesterday. Pretty cool being able to sit on the couch and browse the web. The performance was poor though (albeit still much better than a dial-up). POTS Splitter goes in this weekend.
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