Review by Trebonious member for 11.9 years, 1329 visits, last login: 1 days ago updated 2.1 years ago
Dallas,Dallas,TX
$99 per month- (12 month contract)
about 7 days SBC "Worked great when it was up. Advertised speeds minus ATM overhead" "Random disconnects, tech support couldn't fix the issue even after 10 YEARS of service." "I had hoped they got the issues fixed. They did not. Have since cancelled my service."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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Random intermittent disconnects quite frequently during the hotter months. AT&T Tech support could not determine the issue. One tech came out, replaced the modem, checked the line, gave me his personal cell number to call when it began acting up - he eventually stopped answering the phone.
AT&T Direct forums here attempted to fix it, but there's only so much they can do when they are not the ones on-site to address the issue. It was random... random noise on the line. AT&T Service checked the line and it was clean when they checked, but the issues remained.
Ran a RJ-11 straight from the modem to the NID through a window and was still having disconnect issues -- this is not a in-house wiring problem.
Attenuation in the low 30's, SNR in the high teens, but still received disconnects. Even on Interleave.
Highest disconnect rate was 190 disconnects in 10 days. Yet AT&T continued to say there was nothing wrong with the line (and still charged me a service call).
Was on the 3mb/0.5mb plan, regularly achieved 2.6mb/0.4mb which is about what it should be minus the ATM 10-20% overhead.
Have since switched to Time Warner Cable through Road Runner and achieve a steady 31.3 Mb/s down, and 4.9 Mb/s up for HALF the cost of DSL + Phone. And, no disconnects or slowdowns.
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 | | hi
did you have phone service aka pots or landline? if so you need to use low signal filter for it otherwise when use phone or someone call in it disconnect like that. because their are two signal low and high that DSL technology. the filter allow you to talk on the phone and use dsl at the same time. if not... heheheh then it something else..
have a good day  | |
|  |  | | Re: hi Have since switched to Time Warner Cable through Road Runner and achieve a steady 31.3 Mb/s down, and 4.9 Mb/s up for HALF the cost of DSL + Phone. And, no disconnects or slowdowns.
phone? lol well i am right after all haha it is your filter you did not install you need dsl because the IP is dynamic and good for annoying youtube,myspace,ebay,facebook,etc that ban IP you can easily change IP with DSL but not with cable its static i think that is a disadvantage despite having higher speed.xxx | |
|  |  |  | | Re: hi
i suggest you get magicjack only 40.00 first year 20 dollar a year after or 69.99 for 5 years... google magicjack it internet phone just get ATT without pots and cost only 19.99 for first year i think it cost 40.00 second year after that also u can cancel or renew for 19.99 the trick to saving money btw long distance call for MJ is free. i have 3.0/512kbps No POTS or Phone Service Just internet. | |
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 |  Reviews:
·RoadRunner Cable
·Time Warner Cable
| said by jadebangle:did you have phone service aka pots or landline? if so you need to use low signal filter for it otherwise when use phone or someone call in it disconnect like that. because their are two signal low and high that DSL technology. the filter allow you to talk on the phone and use dsl at the same time. if not... heheheh then it something else..
have a good day  While I appreciate the thought - that was not the case.
I had a dedicated line from the NID, the filter was installed (and replaced multiple times) with no positive results. This was not the case of a bad filter. With a filter at the NID, in-house filters are not required since it is already done at the point of connection at the NID.
As far as needing dynamic IP - as long as you don't act your shoe size on the internet you don't have to worry about being banned. And, if you do get banned, take that as a word of advice and move on. Bypassing said ban will only get you banned again.
Thanks for the reply though - but wiring or filters inside my home was not the cause of my problems.
Cheers | |
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