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Member review of AT&T Southwest


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Reviews:
read 1566 reviews (935 positive) (315 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$34 per month avg ($25 to $53)

Speed test results 3 year trend
Review by astirusty See Profile
UPDATED: 1.7 years ago
member for 8.8 years, 3173 visits, last login: a few hours ago


Bartlesville,Washington,OK
$29 per month (24 month contract)
about 10 days
Southwestern Bell
"Works 99.99% of the time"
"Download speed better than advertised. Ping times are a little high."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Order delayed because of confusion on request to install a Filter/Spliter at Service box. Everything else was self install.

    Support only knows how to trouble shoot problems that come up if you are using their software. If you are using a Hardware Firewall/Router that does the PPoE login then you are on your own.

    Support will not work with you if you have a Hardware Firewall or if the Router is setup as a Bridge so that the Hardware Firewall does the PPoE login. Support will blame your Firewall/Router even when it is clear the problem is with AT&T and other customers are experiencing the same problem.



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