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Member review of AT&T Southwest


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read 1563 reviews (931 positive) (315 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$34 per month avg ($25 to $40)

Speed test results 3 year trend
Review by toddbs98 See Profile
UPDATED: 4.4 years ago
member for 8.9 years, 3016 visits, last login: a few hours ago


North Little Rock,Pulaski,AR
$45 per month
about 7 days
Southwestern Bell
"It works"
"Phone support, The Techs in the Forums are great!"
"If you are within distance for the 6000/608 package,its a great value!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·Sprint Mobile Broa..
    The service and support are ok. The billing can be a real nightmare but the Techs here in the forums are great go to them before you try to call in.

    2-24-04

    The customer service is just non-existant with SBC. Ordered their new 6000/608 tier and due date was 2-19-04. Still havent gotten speeds or any explaination as to what is happening. The tier one support is in India and the people are hard to understand and down right rude. The support on here is ok but over burdened, sometimes takes days for them to repond to questions. If SBC acted at all like they cared about your business this could be a great service.

    2-26-04

    Finally got speed upgrade today thanks to the hard work of one of the online techs,Only Me. If all of SBC's techs were this good, SBC could rule the world of broadband.

    10-5-04

    Had the 6000/608 service for 6 months now and love it. I average 5100/521 which i think is pretty good being 8000 feet from the CO. Once you get past getting any of the SBC services started its rock soild not had one minute of downtime in 6 months.

    1-5-05 Well the stable connection is a thing of the past. For the past two months have had nothing but problems with frequent disconnects and slow speeds. My speed for a week never made it about dial-up speeds. But SBC never acknowledged a problem. If you take a look over at the SBC Direct forum you will see these problems are spread all over the SBC network.

    As has been a problem with SBC for years tech support is non-existent. If you call in you get a script reader in India. Even the support here is poor anymore with waits of a week or more to get any help at all.

    Can't recommend SBC DSL to anyone anymore.

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