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Member review of AT&T Southwest


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read 1548 reviews (929 positive) (307 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$36 per month avg ($19 to $79)

Speed test results 3 year trend
Review by tbone2006 See Profile
Posted: 1.8 years ago
member for 2.1 years, 71 visits, last login: 22 days ago


Abilene,Taylor,TX
$25 per month
about 7 days
"Decent Speeds"
"Upgrade from Express to Pro"
"Good until you want to upgrade"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    September of last year (05) I ordered SBC DSL Express for a 1 year contract. It was very easy and I had decent speeds (average 1280 down 310 up). I understand that this first problem was my mistake. I forgot when my 1 year contract would be up, and I know I should have called them. I got my bill last month and express dsl jumped up to $50. I called and they said I can continue with Express no contract for $20 or upgrade to Pro for a few dollars more. I decided on Pro and asked if there was anything I need to do to upgrade. They said no and it would go active 10/27. On 10/27 my upload had increased to 440K but the download stayed the same. I rebooted my computer, router, and modem, and did the 192.168.0.1 for modem settings. The modem shows 3 M down and 512K up. I have read on this board about the Redback Profile needing to be updated. On Friday night, the same day the upgrade went active) I tried the SBC technical help chat that I installed off of the cd rom that came with the modem. They would not do anything because it was still the same day as the upgrade. I am thinking about just calling ATT on Monday and see if I can get to Tier 2.

    All in all I would recommend to a friend but I would warn him about the problems upgrading.

    Followup comments:
    view ALL 3 comments

    aelfwyne

    join:2004-01-28
    Beaumont, TX
    ·RoadRunner Cable
    ·AT&T Southwest

    patience grasshopper.

    It can take 2 or 3 days at least to get an answer on the Direct Forum.

    I feel your pain, but the guys on the SBC Direct forum are doing this on their own, so it takes some time. They will do everything they can for you though, if you are patient.
    permalink · 2006-10-29 23:24:35 · Reply to this
    tbone2006

    join:2006-07-22
    Abilene, TX
    ·AT&T Southwest

    Re: patience grasshopper.

    I changed my mind on using the direct forum. I am now regretting that decision. I called ATT tech support, and I think I got to Tier 2. He said they will run a test on my connection and call me tomorrow. I did mention the "Redback Profile" error, but I don't think they cared. He said my upgrade was still in process even though the due date has passed.

    I will see what happens tomorrow. What a pain in the.....
    permalink · 2006-10-30 18:53:54 · Reply to this
    tbone2006

    join:2006-07-22
    Abilene, TX
    ·AT&T Southwest

    Re: patience grasshopper.

    This will probably be my last post. I just got the download increase, so I am now at Pro speeds. I lost connection after I made my last post and when I was back up I had the correct speed.
    permalink · 2006-10-30 19:17:50 · Reply to this
    Forums » comments on review of AT&T Southwest

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