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Member review of AT&T Southwest


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Six Month Rating

Pre Sales information:
Install Co-ordination:
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Value for money:


$34 per month avg ($25 to $53)

Speed test results 3 year trend
Review by PamelaTS See Profile
Posted: 191 days ago
member for 5.5 years, 539 visits, last login: 2 days ago


Dallas,Dallas,TX
$36 per month
"Normally very reliable, excellent price point"
"Tech support is not located in USA"
"You have to be FIRM with tech support when there is an issue"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I live in Dallas and have for years experienced one quirk that until now I thought was TXU electric's issue. I was paying bills online this morning and could not reach TXU.COM this sometimes happens.

    This past month I had recently upgraded my cell phone also with AT&T and added an unlimited data plan to the cell phone. It could reach TXU.COM. So I conducted an experiement forcing the DNS on my DSL line to OpenDNS (Primary DNS Server : 208.67.222.222 Secondary DNS Server : 208.67.220.220) and guess what all three of my PC's and my Palm T|X could now get to TXU.COM via DSL. Change DNS back to default AT&T DNS (Primary DNS: 68.94.156.1
    Secondary DNS: 68.94.157.1) and no TXU.COM.

    Tech support tried to argue with me that they can't browse the internet. What a tech for an ISP can't/won't or not allowed to open a browser, I was floored. Finally got a supervisor on the line and it took him a while, to check it out. He then tried to blame TXU as being a special website not accessable.

    What a minute I live in the same city, my AT&T cell phone can get there. My DSL should to.

    btw I have about 30 years in the IT experience with Telco.

    Followup comments:
    view ALL 4 comments

    Gaff
    Every Villain Is Lemons

    join:1999-09-05
    Mineral Wells, TX
    clubs:

    OpenDNS

    Many people on this site are firm supporters of OpenDNS, I'd recommend you use their DNS servers.
    permalink · 2009-05-02 13:13:24 · Reply to this

    PamelaTS

    join:2004-04-20
    Dallas, TX
    ·AT&T Southwest

    Re: OpenDNS

    said by Gaff See Profile :

    Many people on this site are firm supporters of OpenDNS, I'd recommend you use their DNS servers.
    I shouldn't have to force an other DNS. I should be able to rely on the DNS server of the ISP whom I pay for service
    permalink · 2009-05-03 02:05:32 · Reply to this

    Gaff
    Every Villain Is Lemons

    join:1999-09-05
    Mineral Wells, TX
    clubs:

    Re: OpenDNS

    Indeed, I'm not making excuses for AT&T, they are my provider as well. I'm simply stating that using OpenDNS has several other benefits including fixing the issue you yourself have personally experienced.
    permalink · 2009-05-03 02:09:02 · Reply to this

    PamelaTS

    join:2004-04-20
    Dallas, TX
    2 edits    		 Just an FYI Still can't pay my electric bill online to TXU on Bryan Street, (right down the street from AT&T CO).

    I really hate Time Warner but I may after 8 years of SBC DSL drop them like a rock
    permalink · 2009-07-15 05:14:30 · Reply to this
    Forums » comments on review of AT&T Southwest

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