Review by PamelaTS
Good "Normally very reliable"
- Location: Dallas,Dallas,TX
- Cost: $36 per month
Bad "Tech support not USA, previous excellent price point vaporized"
Overall "You have to be FIRM with tech support when there is an issue"
|Pre Sales information:|
Value for money:
I live in Dallas and have for years experienced one quirk that until now I thought was TXU electrics issue. I was paying bills online this morning and could not reach TXU.COM this sometimes happens.
This past month I had recently upgraded my cell phone also with AT&T and added an unlimited data plan to the cell phone. It could reach TXU.COM. So I conducted an experiment forcing the DNS on my DSL line to OpenDNS (Primary DNS Server : 220.127.116.11 Secondary DNS Server : 18.104.22.168) and guess what all three of my PC's and my Palm T|X could now get to TXU.COM via DSL. Change DNS back to default AT&T DNS (Primary DNS: 22.214.171.124
Secondary DNS: 126.96.36.199) and no TXU.COM.
Tech support tried to argue with me that they can't browse the internet. What a tech for an ISP can't/won't or not allowed to open a browser, I was floored. Finally got a supervisor on the line and it took him a while, to check it out. He then tried to blame TXU as being a special website not accessible.
What a minute I live in the same city, my AT&T cell phone can get there. My DSL should to.
btw I have about 30 years in the IT experience with Telco.
~~~~~~~~~~~~~~~~~ REVISION 12-19-2009 ~~~~~~~~~~~~~~~~~
AT&T has never resolved the issue of TXU.COM. Now despite many who swear by OpenDNS I HATED IT. IMHO OpenDNS BLOWS got redirected to wrong sites or the suggestions it throws completely missing the target.
BTW, My fix switch to a slightly less expensive electric provider. And since I'm moving to a downstairs unit next month I may not move AT&T. Now I can't believe I'm saying this may switch to RoadRunner HS and drop my POTS, CELL and DSL. A continuation of reducing cost and saving money!
~~~~~~~~~~~~~~~~~ REVISION 12-22-2009 ~~~~~~~~~~~~~~~~~
Just reviewed my latest bill LD on POTS going up $5 pm in Feb eliminates the bundled discount and any price point advantage they had, unless they bump the speed on my DSL:-ELITE very quickly they are history, TW/RR here I come
~~~~~~~~~~~~~~~~~ REVISION 8-13-2010 ~~~~~~~~~~~~~~~~~
I moved two blocks, Elite tier (6/768) is now what the Pro tier was (3/384) total crap. I'm switching to TWC DOCSIS 3.0 farewell AT&T you are truly garbage
~~~~~~~~~~~~~~~~~ REVISION 8-17-2011 ~~~~~~~~~~~~~~~~~
Ok, I never switched to TWC wiring problem in this building.
After a recent hospital stay in May; my son had not paid my bills for me AT&T wanted $300 no less or they were gonna kill everything. Didn't matter I was a 12 year customer with a perfect payment record, disabled and easily prove I was just discharged from Parkland Hospital. So I fired AT&T; Sprint gave me a free Android and I gave Clear another chance still not great though Clear second teir tech is sending a new modem
member for 9.9 years, 1270 visits, last login: a few hours ago
updated 2.5 years ago