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Review by PamelaTS See Profile

  • Location: Dallas, Dallas, TX, USA
  • Cost: $36 per month
  • Telco party AT&T
Normally very reliable
Tech support not USA, previous excellent price point vaporized
You have to be FIRM with tech support when there is an issue
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I live in Dallas and have for years experienced one quirk that until now I thought was TXU electrics issue. I was paying bills online this morning and could not reach TXU.COM this sometimes happens.

This past month I had recently upgraded my cell phone also with AT&T and added an unlimited data plan to the cell phone. It could reach TXU.COM. So I conducted an experiment forcing the DNS on my DSL line to OpenDNS (Primary DNS Server : 208.67.222.222 Secondary DNS Server : 208.67.220.220) and guess what all three of my PC's and my Palm T|X could now get to TXU.COM via DSL. Change DNS back to default AT&T DNS (Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1) and no TXU.COM.

Tech support tried to argue with me that they can't browse the internet. What a tech for an ISP can't/won't or not allowed to open a browser, I was floored. Finally got a supervisor on the line and it took him a while, to check it out. He then tried to blame TXU as being a special website not accessible.

What a minute I live in the same city, my AT&T cell phone can get there. My DSL should to.

btw I have about 30 years in the IT experience with Telco.

~~~~~~~~~~~~~~~~~ REVISION 12-19-2009 ~~~~~~~~~~~~~~~~~
AT&T has never resolved the issue of TXU.COM. Now despite many who swear by OpenDNS I HATED IT. IMHO OpenDNS BLOWS got redirected to wrong sites or the suggestions it throws completely missing the target.

BTW, My fix switch to a slightly less expensive electric provider. And since I'm moving to a downstairs unit next month I may not move AT&T. Now I can't believe I'm saying this may switch to RoadRunner HS and drop my POTS, CELL and DSL. A continuation of reducing cost and saving money!
~~~~~~~~~~~~~~~~~ REVISION 12-22-2009 ~~~~~~~~~~~~~~~~~
Just reviewed my latest bill LD on POTS going up $5 pm in Feb eliminates the bundled discount and any price point advantage they had, unless they bump the speed on my DSL:-ELITE very quickly they are history, TW/RR here I come
~~~~~~~~~~~~~~~~~ REVISION 8-13-2010 ~~~~~~~~~~~~~~~~~
I moved two blocks, Elite tier (6/768) is now what the Pro tier was (3/384) total crap. I'm switching to TWC DOCSIS 3.0 farewell AT&T you are truly garbage
~~~~~~~~~~~~~~~~~ REVISION 8-17-2011 ~~~~~~~~~~~~~~~~~
Ok, I never switched to TWC wiring problem in this building.

After a recent hospital stay in May; my son had not paid my bills for me AT&T wanted $300 no less or they were gonna kill everything. Didn't matter I was a 12 year customer with a perfect payment record, disabled and easily prove I was just discharged from Parkland Hospital. So I fired AT&T; Sprint gave me a free Android and I gave Clear another chance still not great though Clear second teir tech is sending a new modem

member for 19.9 years, 3042 visits, last login: 48 days ago
updated 12.6 years ago


Gaff
Just like the gypsy woman said
join:1999-09-05
North TX, US

Gaff

Member

OpenDNS

Many people on this site are firm supporters of OpenDNS, I'd recommend you use their DNS servers.

PamelaTS
Digital Chick
join:2004-04-20
Dallas, TX
Asus RT-AC66
HTC 5G Hub

PamelaTS

Member

Re: OpenDNS

said by Gaff:

Many people on this site are firm supporters of OpenDNS, I'd recommend you use their DNS servers.
I shouldn't have to force an other DNS. I should be able to rely on the DNS server of the ISP whom I pay for service

Gaff
Just like the gypsy woman said
join:1999-09-05
North TX, US

Gaff

Member

Re: OpenDNS

Indeed, I'm not making excuses for AT&T, they are my provider as well. I'm simply stating that using OpenDNS has several other benefits including fixing the issue you yourself have personally experienced.

PamelaTS
Digital Chick
join:2004-04-20
Dallas, TX

2 edits

PamelaTS

Member

Just an FYI Still can't pay my electric bill online to TXU on Bryan Street, (right down the street from AT&T CO).

I really hate Time Warner but I may after 8 years of SBC DSL drop them like a rock

nightshade74
Yet another genxer
Premium Member
join:2004-11-06
Prattville, AL

nightshade74

Premium Member

Awful

Yeah their tech support is less-than-acceptable.
Even the US based business tiers IMHO.

For future reference you might try Google's
DNS -- »code.google.com/speed/pu ··· lic-dns/
8.8.8.8 and 8.8.4.4 ... It's useful for troubleshooting
and in a pinch w/o DNS redirects.