Review by andyboy
Good "Tech/order issue resolved quickly"
- Location: New Rochelle,Westchester,NY
- Cost: $134 per month (24 month contract)
- Install: about 1 days
Bad "Signing up online with video chat was torturous; agent didn't know what she was doing"
Overall "Was reluctant to switch from copper to fibre but bit the bullet to get better pricing; happy with service;hard ordering"
Ease of Installation:
Value for money:
The $134 monthly cost is the bundle price for a 2 year renewal. Includes Ultimate TV and 50/20 internet and FDV. Much better pricing than prior 2 year plan and the prior plan was with same tv, 35/35 and copper. Best pricing online, not by phone. On line chat to get this done took almost 3 hours over 2 days and 3 separate sessions before I could get this done. Still, they managed to get the online order wrong. And changed the pricing on me. In VHO 5 (Westchester) so couldn't get prepaid visa card (even though was told I could at the beginning). Order foul up was they dropped my second line despite assurances that it would also carry over to FDV. But tech support, then order department (designed to specifically address these ordering issues after the fact) was very helpful and knowledgable. Love the options and flexibility that FDV gives me. VZ website not terribly user friendly, often slow with stale information; also doesn't work consistently.
member for 3.2 years, 1165 visits, last login: a few hours ago
lodged 2.9 years ago