Review by TheJabberwok 
member for 2.9 years, 16 visits, last login: 231 days ago
updated 258 days ago
 Greeley,Weld,CO
 $55 per month "Human tech support. Speeds consistently as advertised on 'superfast' (5 Mb down 2 Mb up)...when it works" "Poor troubleshooting" "STAY AWAY!"
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(ratings match consensus)
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When it works it is great.I have had to change my review a couple times.
The yearly problem is back again... There was a "weather related outage" that started 7/6 and ended 7/9. Despite the outage having ended, I still have intermittent or no connectivity. This happens every year in the summer months. After 4 calls to support and over an hour of hold times, they issued a service call on 7/11. Based on previous years experience, they will issue 2-3 service calls, and then eventually they will realize it is at the AP and finally fix the issue. Last year, I had to contact the BBB before it got fixed. I like the service when it works, but this gets REALLY old. Got the service call (he actually came early, but didn't bother to phone prior to showing up.) First he wanted to replace the power cable, which was suggested and tried at the beginning of my troubles last year. Then he checked some things and finally said the AP was getting interference from another AP, and that I would have to install a pole at my expense to reach a different tower... I know this is BS.
UPDATE 2012:
Iiiiit's baaaaaack. They not only have started a bandwidth limit and implemented some kind of bandwidth allocation snake oil that has turned latency from 10-20 ms pings to 50-60ms pings, but my yearly problem is back. Severely intermittent connectivity. I guess it's back to the BBB. I can no longer recommend this service on ANY level. STAY AWAY!
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