Review by rmccomack
Good "Nothing but a letter stating they bought out my internet service provider. Taken as a Warning that my service will now suck!"
- Location: Trenton,Fannin,TX
- Cost: $72 per month (12 month contract)
Overall "They buy out isp's that are taking care of their customers, and Crap all over the people paying for the service!"
|Pre Sales information:|
Value for money:
Update: 5/22/2011 It's been two months since I have been trying to contact them, and get things resolved. They never return phone calls, they never respond to emails, or never pick up on their chat support. Service is still just as bad, if not worse. I guess I will have to do the same thing I did with my last ISP and drive to their office and make a scene, so they can promise the world, but not ever attempt to deliver what they promise. Better yet, I can show up at the front door of the top guy in the country with a bull horn and let his neighbors know how bad this guy is at running legitimate business that charges his customers for something that he obviously can't deliver!
It's a sad day to find out that Skybeam (Texas) just bought out Partnership broadband (Texas)! I already went through this same stupid scenario with Rhino Communications (Oklahoma) who bought out Skytex (Texas) and drove the service into the ground. Basically they buy out smaller ISP's and turn the satisfactory service into nothing but hell and headaches, as they milk you of your money month by month, as they make up unintelligent excuses about why they can't deliver service to their customers. Its simple math folks! You can't resell more bandwidth than you buy! You have to stop expanding your customer base, unless you have the bandwidth available to sell! This should be illegal, and those of us who are being lied to should be compensated for all the countless hours we spend trying to use the service we pay for, but don't receive! To those who are running these organizations, talk is cheap! You show people by doing!
Not flapping your worthless mouths into a telephone, nor your worthless fingers on a keyboard! Words are Cheap when they don't mean anything! Good intentions are just that, Good intentions. Pull your heads out and show those that pay your bills, month by month, some results! I am a customer that is being screwed by those who take my money monthly for something that I never get! Sounds like these kinds of companies are basically ran by professional crooks, by the way they treat those who pay their bills! About 5 days ago, since Skybeam started screwing with something that wasn't broken, my service has severely sucked. Now I average between 10% to 25% of the download/upload speeds I pay for, and my latency and ping has skyrocketed from between 20 ms to 60 ms, to 100 ms to 400 ms! Thanks Skybeam for the great welcome you are giving your new customers!
member for 2.7 years, 16 visits, last login: 2.4 years ago
updated 2.5 years ago
| || I get what you are saying, but the letter we got in the mail made it sound lie Skybeam was buying out Partnership. I see now that they have joined together. Either way, every since Skybeam came in the picture, back in March 2011, our service has been bad at least 75% of the time, meaning less than 10% of the speeds we are paying for. The other 25% of the time we might get anywhere between 700 kbps to 4000 kbps, but the average is 1200 kbps. The plan that I am on was 4000kbps download, and before Skybeam became part of the picture, I got that speed about 90% of the time, and the other 10% of the time I got at least 2000 kbps. So my problem started when Skybeam, or who ever they are suppose to be, started tweaking their settings back in the beginning of April. I think the Attorney General needs to look in to these problems, and have the company either provide what they are selling, or refund the customers money when they can't provide the service they are charging for. I have accumulated enough info, and data to get these reports to the right government authorities, but more people need to do the same. |
Skybeam should be allowed to expand I had an account with Partnership Broadband until it merged with Skybeam last month. For two days now I have been unable to to get on the internet through their Wireless Broadband. Instead I have had to use an ISDN connection supplied through Verizon.
My diagnostic software says the problem is somewhere between the modem on the roof and the internet on their end. I can even "piggy-back" on my neighbor's wireless broadband connection, which tells me that the problem isn't on my end on the connection. Furthermore, I have not received a billing from them as stated in their mid-March e-mail to me. I said I would receive it by April 17 and it would have information in it, including my account number and how I can access my billing information. Since I have not received it, I can't even use it to check my account with them. So far the service I have received with SKYBEAM has been unsatisfactory and below what I expect from wireless broadband service. This especially true, in that I tried to get technical support this morning, Friday, April 22, 2011, and was informed my message that there were no technician's available for support. Then I got a a voice message that they had a high call load and someone would call me. I did get a call back from a billing person this afternoon but couldn't get my account information and when they connected me to technical support, I was on hold for nearly 30 minutes and gave up. If this is the kind of service I can expect from SKYBEAM, I may well consider taking my business to another wireless provider or return to using ISDN which was at least reliable.