Review by lathcar
Good "When it works...only relatively high speed choice for remote locations"
- Location: 81403
- Cost: $45 per month
Bad "I wish I had another choice"
|Pre Sales information:|
Value for money:
I have never had so many problems with an internet company before. Always it is internet performance issues. In the beginning (in 2010) until around Nov 2011 things went well. Something happened in Nov , and I started having issues with speed. It took them about 3 months to resolve. I must have called them every week to get an update. I even had to write a letter to BBB to get some resolution. BTW - their rating with them is "F".
Recently (8/2012) their system went down in Colorado and Wyoming for two entire days. It is still not up in my area. But, as support always says, they are aware of the problem and working on it. They must have subpar equipment and maintenance protocols to have these ongoing issues...not to mention management direction. I wish I had another choice (besides satellite, which is not much better than dial up), else I would have dropped them a long time ago.
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lodged 1.5 years ago