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Review by (hidden by request)

  • Location: Parker,Douglas,CO
  • Cost: $36 per month
  • Telco party Qwest
Good "Lower on the cost scale"
Bad "Poor service, poor speeds at peak times"
Overall "Too bad they cannot provide the service level of the company they bought out"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

We were with Air Wave Access for years with few problems and fantastic
customer service. Then, like many others, we got the 'opportunity' to
change when Skybeam took over and bought Air Wave out. They're pitiful.
Tech support emails do not get returned, are often in broken english when
they are answered, phone calls are useless since they just have you shut
everything down, sratch their heads, come out to the house, mess around for
a while and tell you 'it is what it is'. As long as I don't want to use the
internet when it's convenient for me, the speeds are ok. I am so sick of
these idiots I could scream. I think these companies use the poor speeds
to extort you to upgrade your service(for another 10.00 or more per month).
The traffic is their problem to handle, I shouldn't have to pay more to get
what I'm already paying for. We're in a rural area south of Denver and
there isn't any cable in the ground so we have to use one of these services.
The direct-to-satellite providers are a lot more expensive and try to hide
it with the promos. Our phone provider has internet but it's Century
Link(formerly Qwest) and they're just waiting to die, I think. Their
service is beyond bad.


Mark Horton

303 902 3810

"Teamwork is based on outstanding execution of assigned responsibilities,
not compromise and cooperation."-Chuck Coonradt, The Game of Work

(review was emailed from domain myawai.com)
lodged 1.4 years ago