Review by elisamae 
Fair warning: reviewer joined this month
updated 9 days ago
 Paige,Bastrop,TX
 Contract price not specified.  "MONOPOLY - Can't fix the tower" "A new provider is avail and I'm outa here"
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(ratings below consensus)
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Old company ECC Wireless (local in Texas) was purchased by SkyBeam out of Utah. Old company was great - no complaints worked as expected.
SkyBeam lowered the internet speed of service and raised the prices, refused to honor the previous deal (where I paid for a full year in advance and rcvd extra time) and said that they had no requirement to honor any previous agreements. Service tech response time is now measured in weeks. The shortest we had to wait for a tech was 13 days and whenever they came out they always said there was nothing wrong with our equipment it is all the towers fault. But there is no one from the company in the entire State of Texas that can climb the tower, so the ticket remains open with no resolution from June 2012 until present March 2013.
Basically, we were stuck with no other companies to change service to since SkyBeam bought ALL the local providers and created a monopoly. I tried to be friendly, cordial, patient while we were Up and Down and Up and Down. One time the speed test reported .45kbps (That's slower than Dial Up)! They kept saying they were going to give us credit for the bad internet days on the bill, and every now and then they did, but that was not the point. The point is I wanted internet that worked not a credit for when it didn't or me having to chase down the billing people to give me my credit and argue that I didn't get the credit.
A few months back I started receiving Denial of Service attack being reported from my router. The traces showed they were being generated from within the SkyBeam local network. The SkyBeam tech support told me that I needed to buy a better router and that it was my problem. They didn't even want the logs! The tech didn't even know what a DoS attack was, thought is was something to do with the old MSDos Operating System. I think i confused him when I told him I was running Linux.
Google search bbs SkyBeam Texas: They have improved since December last year from a "F" rating to a "D+".
But finally a new company has moved into the area. The internet speed is faster that my daughters cable service in the city. Absolutely NO issues and they are local people (yes local, they live in the area)!
I patiently waited for another company and a new provider is available and I'm outa here.
I'll give you a very bad analogy:
I think a service provider should be like underwear; you shouldn't have to know it's there, it doesn't have to be seen, and it certainly should support you when and where you need it. But when it is obvious that it's not working and you've tried everything to fix it, it's better to toss that aside and get something new.
Comments:
 | | Thank you for your comment. Thank you for this opportunity to help. We strive always be your best connection choice. This includes providing amazing support and response from our dedicated Customer Support Team. I want to personally reach out and help with any issues you may be experiencing. Would you please contact me directly? Thank you, Tom Gallegos, Director of Customer Care, Direct Line - 970-295-4092 (M-F) | |
| | | Thank you for this opportunity to help. We strive always be your best connection choice. This includes providing amazing support and response from our dedicated Customer Support Team. I want to personally reach out and help with any issues you may be experiencing. Would you please contact me directly? Thank you, Tom Gallegos, Director of Customer Care, Direct Line - 970-295-4092 (M-F) | |
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